Outlet Manager

5 months ago


Queenstown, New Zealand Hilton Full time

Outlet Manager

**Working for Hilton**

Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.

Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown, and our Team Members get to work across both properties.

Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. And, our amazing Team Members are at the heart of it all

**What will I be doing?**

As an Outlets Manager you will be required to manage, train, and develop team members and work within all budgeted guidelines.

Specifically you will perform the following tasks to the highest standards:

- Manage Food & Beverage service operations
- Maintain exceptional levels of customer service
- Recruit, manage, train and develop the Restaurant Team
- Manage guest queries in a timely and efficient manner
- Work within budgeted guidelines in relation to Food costs and Payroll
- Drive sales to maximize budgeted revenue
- Assist to develop menus
- Be accountable for monthly stock takes
- Incentivise Team Members to maximize sales and revenue
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Evaluate guest satisfaction levels with a focus on continuous improvement

**What are we looking for?**

In your new role, you will be working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Management experience
- Ability to meet financial targets
- Ability to comply with specific brand standards
- Ability to work under pressure
- Excellent grooming standards
- Passion in the development of Team Members
- Flexibility to respond to a range of different work situations

**Thrive at Hilton**

Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member's professional needs. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues. See how this innovative program could help you achieve your personal dreams:

- Workplace flexibility (work life balance)
- Professional leadership development framework
- Worldwide career opportunities
- Access to Hilton University and over 5000 online learning programs
- Free events and activities
- Discounted gym membership
- Free staff meal and daily dry-cleaned uniform
- Discounted accommodation and food & beverage rates globally
- Participate in ongoing recognition programs
- Diverse by nature and inclusive by choice
- Support to participate in a variety of local volunteer activities
- Fast track to Hilton Honors Silver status


  • Duty Manager

    1 week ago


    Queenstown, New Zealand Accorhotel Full time

    Company DescriptionNovotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!Job DescriptionIn this crucial role, you...


  • Queenstown, New Zealand Db Breweries Full time

    Territory Manager Retail - Central OtagoWhen you join DB Breweries, you join the global HEINEKEN whanau, where everyone is encouraged to be themselves, contribute their ideas, learn and grow as part of one of the largest beer and cider brewing companies in the world spanning 70 countries.Location: Central OtagoType of Contract: Full time PermanentWe believe...


  • Queenstown, New Zealand Db Breweries Full time

    Territory Manager Retail - Central OtagoWhen you join DB Breweries, you join the global HEINEKEN whanau, where everyone is encouraged to be themselves, contribute their ideas, learn and grow as part of one of the largest beer and cider brewing companies in the world spanning 70 countries.Location: Central OtagoType of Contract: Full time PermanentWe believe...


  • Queenstown, New Zealand SOFITEL Full time

    **Company Description** Be accountable on a shift basis for the operations of the outlet through effective people management. Support revenue initiatives and maintain cost controls whilst providing total customer satisfaction with all customer contact. This role is ‘hands on’, working as part of a team to provide efficient 5 star service Demonstrate...

  • Night Manager

    1 month ago


    Queenstown, New Zealand Tfe Hotels Full time

    Night Manager - AEWV Hourly Wage: $29.66 to $32.32 per hour Employment Status: Full-time (30+ hours per week) Employment Type: Permanent Places of Work: Queenstown, New Zealand Known as the "Adventure City", Queenstown provides the opportunity to test your adrenaline limits through the wide range of outdoor activities in the South Island such as bungy...

  • Rhino's Ski Shack

    6 months ago


    Queenstown, New Zealand Cook Brothers Bars Full time

    **The Role** We're on the hunt for highly skilled managers with the potential to be future leaders of the company. If you feel like you've hit the ceiling in your current role or are looking for a change with rapid progression in hospitality then you've come to the right place. You will learn everything you need to know to run a successful hospitality...

  • Rhino's Ski Shack

    5 months ago


    Queenstown, New Zealand Rhino's Ski Shack Full time

    **Want to get paid time and a half for working after 1am? Look no further.** We're on the lookout for a team leader/duty manager to join our high energy bar in the heart of Queenstown!! **The Role** We're on the hunt for highly skilled managers with the potential to be future leaders of the company. If you feel like you've hit the ceiling in your current...

  • Rhino's Ski Shack

    5 months ago


    Queenstown, New Zealand Cook Brothers Bars Full time

    **Want to get paid time and a half for working after 1am? Look no further.** We're on the lookout for a team leader/duty manager to join our high energy bar in the heart of Queenstown!! **The Role** We're on the hunt for highly skilled managers with the potential to be future leaders of the company. If you feel like you've hit the ceiling in your current...

  • Sous Chef

    3 days ago


    Queenstown, New Zealand Accor Hotels Full time

    Job Description Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.Assists in determining how food should be presented and creates decorative food displays.Maintains purchasing, receiving and food storage standards.Recognizes superior quality products, presentations and flavour.Follows proper handling and...

  • Sous Chef

    3 days ago


    Queenstown, New Zealand Accor Hotels Full time

    Job DescriptionPrepares and cooks foods of all types, either on a regular basis or for special guests or functions.Assists in determining how food should be presented and creates decorative food displays.Maintains purchasing, receiving and food storage standards.Recognizes superior quality products, presentations and flavour.Follows proper handling and right...


  • Queenstown, New Zealand Db Breweries Full time

    Territory Manager Retail - Central Otago When you join DB Breweries, you join the global HEINEKEN whanau, where everyone is encouraged to be themselves, contribute their ideas, learn and grow as part of one of the largest beer and cider brewing companies in the world spanning 70 countries.Location: Central OtagoType of Contract: Full time PermanentWe believe...


  • Queenstown, New Zealand Db Breweries Full time

    Territory Manager Retail - Central Otago When you join DB Breweries, you join the global HEINEKEN whanau, where everyone is encouraged to be themselves, contribute their ideas, learn and grow as part of one of the largest beer and cider brewing companies in the world spanning 70 countries.Location: Central Otago Type of Contract: Full time Permanent We...


  • Queenstown, New Zealand Db Breweries Full time

    Territory Manager Retail - Central Otago When you join DB Breweries, you join the global HEINEKEN whanau, where everyone is encouraged to be themselves, contribute their ideas, learn and grow as part of one of the largest beer and cider brewing companies in the world spanning 70 countries. Location: Central Otago Type of Contract: Full time Permanent We...

  • Rhino's Ski Shack

    6 months ago


    Queenstown, New Zealand Rhino's Ski Shack Full time

    **The Role** We're on the hunt for highly skilled managers with the potential to be future leaders of the company. If you feel like you've hit the ceiling in your current role or are looking for a change with rapid progression in hospitality then you've come to the right place. You will learn everything you need to know to run a successful hospitality...

  • Night Manager

    1 month ago


    Queenstown, New Zealand Tfe Hotels Full time

    Night Manager - AEWV Hourly Wage: $29.66 to $32.32 per hour Employment Status: Full-time (30+ hours per week) Employment Type: Permanent Places of Work: Queenstown, New Zealand Known as the "Adventure City", Queenstown provides the opportunity to test your adrenaline limits through the wide range of outdoor activities in the South Island such as bungy...

  • Night Manager

    3 weeks ago


    Queenstown, New Zealand Tfe Hotels Full time

    Night Manager - AEWV Hourly Wage: $29.66 to $32.32 per hour Employment Status: Full-time (30+ hours per week) Employment Type: Permanent Places of Work: Queenstown, New Zealand Known as the "Adventure City", Queenstown provides the opportunity to test your adrenaline limits through the wide range of outdoor activities in the South Island such as bungy...


  • Queenstown, New Zealand The Heineken Company Full time

    Location: Central Otago Function: Sales Type of Contract: Full time Permanent When you join DB Breweries, you join the global HEINEKEN whanau, where everyone is encouraged to be themselves, contribute their ideas, learn and grow as part of one of the largest beer and cider brewing companies in the world spanning 70 countries. We believe diverse views make...


  • Queenstown, New Zealand The Heineken Company Full time

    Location: Central Otago Function: Sales Type of Contract: Full time Permanent When you join DB Breweries, you join the global HEINEKEN whanau, where everyone is encouraged to be themselves, contribute their ideas, learn and grow as part of one of the largest beer and cider brewing companies in the world spanning 70 countries.We believe diverse views make...

  • Rhino'S Ski Shack

    1 month ago


    Queenstown, New Zealand Cook Brothers Bars Full time

    Live the dream! We're on the lookout for a Duty Manager to join our high energy bar in the heart of Queenstown! We are offering above market pay rates and staff accommodation for the right candidate. The Role We're on the hunt for highly skilled managers with the potential to be future leaders of the company. If you feel like you've hit the ceiling in your...

  • Rhino'S Ski Shack

    3 weeks ago


    Queenstown, New Zealand Cook Brothers Bars Full time

    Live the dream!We're on the lookout for a Duty Manager to join our high energy bar in the heart of Queenstown!We are offering above market pay rates and staff accommodation for the right candidate.The Role We're on the hunt for highly skilled managers with the potential to be future leaders of the company.If you feel like you've hit the ceiling in your...