Duty Manager

2 months ago

Queenstown, New Zealand Accorhotel Full time

Company Description
Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World
Job Description
In this crucial role, you will be responsible for the smooth and efficient running of the hotel's operation, ensuring maximum guest satisfaction and the safety and security of our property.

Assisting in day-to-day operations of all Front Office functions, overseeing smooth coordination of a hotel.
Ability to problem solve and create solutions to ensure guest satisfaction.
VIPs and loyalty members are well cared for, and their needs are met while expectations are exceeded.
Oversee staff and assist with training and development.
Overseeing mainly Front Office: telephones, porters, security, parking.
Effective supervision of guest arrivals and departures ensuring that room allocations and check in/check out processes are seamless.
Responsible for overseeing all outlets and assisting where needed, including Housekeeping and the Food and Beverage outlets.
Dealing and resolving appropriately with any guest complaints.
Must already have a valid visa to work in New Zealand.

Qualifications
Experience in a similar role will be advantageous or hotel experience.
Full driver's license preferred.
Able to hold a Manager's certificate and obtain LCQ.
Additional Information
Why work for Novotel, Queenstown?

Staff meals provided while on shift.
Uniforms provided, washed and laundered daily.
Staff Accommodation available.
Learn your Way - Access to our Accor Academy so you can Earn while you Learn
Work Your Way - Flexibility to ensure a work-life balance
Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide.
Accor's refer-a-friend bonus.
Accor's Parental Leave Scheme.
Access to our Employee Assistance Program.

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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