Checkout Manager

8 months ago

Hamilton, New Zealand Foodstuffs North Island Full time

Checkout Manager Key Responsibilities:
**OPERATIONAL**
- Enhance the reputation of the business by promoting and encouraging ‘best practice’ levels of customer service.
- Effectively resolve all customer related enquiries and complaints. Minimize customer complaints received.
- Ensure operational delivery standards such as items per bag and customers in a queue are met or exceeded
- Reinforce and appropriately implement the businesses returns policy in all appropriate transactions.
- Ensure effective liaison with department representatives to minimize delays in dealing with customer price / stock enquiries.
- Ensure the checkout area is kept clean and tidy and all trolleys, baskets and credits are cleared away regularly to avoid clutter or potential hazards being created.
- Ensure all checkout stock and equipment required is sourced through approved suppliers.
- Manage credits / returns in a timely and tidy fashion to minimize waste and reduce loss.
- Maintain security of the front end to ensure all products that leave the store are paid for.
- Ensure all appropriate signage is displayed correctly.
- Manage the customer service desk.
- Ensure checkouts are set up daily and floats are managed.

**STAFF**MANAGEMENT**
- Roster to ensure adequate staff levels at all times, keeping in line with wage percentage targets.
- Manage the trolley personnel to ensure trolleys are available to customers at all times.
- Ensure staff follow Checkout processes and procedures as well as the Steps to Quality Service.
- Assist in recruitment of all team members into the department.
- Ensure all team members receive an appropriate induction / orientation to the department and receive appropriate ongoing training support. Train the team members as required.
- Ensure all staff management practices within the department comply with store policies on employment, attendance, health and safety, training, leave, discipline etc., such that all staff in the department know they are being treated consistently.
- Put in place initiatives to assist in the retention of staff and reduction of staff turnover as appropriate.
- Complete and document performance management discussions with all team members.
- In conjunction with Owner Operator and HR / Trainer ensure succession plan is in place for all key roles within the department & ensure all staff are aware of development opportunities available to them.
- Guide all department members through identified training to achieve desired standards of performance.
- Support the employees in the department involved in specific programmes / courses e.g. Management Development.
- Manage Holiday and Lieu Day levels to ensure liability is kept under control.

Qualification and Experience:
**ESSENTIAL**
- Computer literate
- Retail experience to supervisory level or previous department management experience
- Physically fit and able to fulfil the requirements of the role.

**DESIRED**
- Good command of written / spoken English
- Good basic maths skills
- FMCG experience
- Food retail / fresh food experience
- Checkout or customer service experience
- Clean driver’s licence

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