Assistant Service Operations Manager
6 months ago
Position Summary
To lead & support the Service Tracking team with daily tasks & queries.
Role and Responsibilities
- Be the first point of contact for the Service Tracking team.
- Escalate queries to the Customer Experience Manager in a timely manner & follow all escalations through to resolution.
- Support the Service Operations Manager to oversee daily KPI performance of the team & ASC's.
- Attend team meetings & support with insights & reporting.
- Support & coach the team to follow SENZ processes.
- Assist with new staff on boarding & training.
- Take responsibility for team KPI performance & ensure this is accurately reported to management.
- Monitor repair jobs assigned to ASC's nationally to meet KPl's
- Follow up pending jobs with other service team members
- Analyse tracking data and provide end of day performance reports to management.
- Build relationships with service partners & act as their first point of contact for all service related enquiries that would assist & support their performance.
- Provide accurate updates & report insights on outstanding jobs.
- Drive a culture of continuous system updates with the service network.
- Manage poor performing ASC's by providing admin & technical support
- Assist with auditing, assessment & performance measurement of ASC's.
Skills and Qualifications
- 3 years' experience in a resolutions/escalations team
- Training & mentoring in an escalations environment
- Fast and accurate data entry
- Advanced skills in MS Excel, PowerPoint and Word
- Strong communication skills
- Previous service industry exposure
- Experience in SAP system will be highly regarded
LI-SEAO #LI-MidSenior
-
Travel Assistant
5 months ago
Auckland CBD, New Zealand HR Assistant Full timeOnline Travel Assistant - Part time - Weekdays - NZ $200- NZ $290/d - Assist with online operations - One-on-one guidance provided - Flexible Time - Priority for house wife ,freelancer ,retired residents, - Age criteria is 20 and above **Job Types**: Full-time, Part-time, Permanent, Subcontract **Salary**: $200.00 - $250.00 per day Expected hours: 15 - 20...
-
Travel Assistant
5 months ago
Auckland CBD, New Zealand HR Assistant Full time**仕事内容**: - Online Travel Assistant - Part time - Weekdays - NZ $200- NZ $290/day - Assist with online operations - One-on-one guidance provided - Flexible Time - Priority for house wife ,freelancer ,retired residents, - Age criteria is 20 and above **給与**: $200.00 - $290.00 per day **その他**: **Job Types**: Part-time,...
-
Travel Assistant
5 months ago
Auckland CBD, New Zealand HR Assistant Full timeHiring Team Members - Online Travel Assistant - Part time - Daily Income - Salary : Earn up to NZD 120-300/day - Assist with online operations - One-on-one guidance provided - Flexible time - Priority for house wife, freelancer, retired residents - Age criteria is 20 and above **Job Type**: Part-time Pay: $120.00 - $300.00 per day Expected hours: 20 per...
-
Assistant Branch Manager
7 months ago
Auckland City, New Zealand Tony's Tyre Service Full time**Here is what you will be doing**: Monitor and contribute to technical work performed on site. The Assistant Manager should be available to assist and provide technical advice in the workshop as and when required. Assist staff to develop and maintain strong relationships with customers and staff. Have completed Company training modules and be capable of...
-
Managed Services Operations Manager
6 months ago
Auckland City, New Zealand Altis Full time**Who is Altis Consulting** Altis Consulting is an established Industry leader with over 25 years experience in Data and Analytics, combining technical skill, commercial expertise, and communication. With our head office located in Sydney, we are an Australian-owned organisation, with satellite offices in Melbourne, Canberra, Auckland, and London. Our...
-
Service Technician
7 months ago
Auckland City, New Zealand Tony's Tyre Service Full time**Here is what you will be doing**: **Workshop** - Perform wheel alignments on vehicles utilizing the wheel alignment computer for accurate assessment and adjustment to correct vehicle road handling performance. - Check, adjust, balance and align steering and suspension on passenger vehicles for optimum road handling. - Advanced technicians may be required...
-
IT Manager
6 months ago
Manukau City, New Zealand Service Foods Full timeAre you a skilled and experienced IT professional with at least 8 years of experience in IT role and 2 years in a senior IT role? - Are you looking for a challenging and rewarding career opportunity with the largest privately owned food service distributor in NZ? **The role**: - Work along with the head of IT to ensure the smooth operating of the IT...
-
Support Assistant
6 months ago
Manukau City, New Zealand Service Foods Full time**Do you enjoy a fast paced environment?**: - ** Lover of food and hospitality?**: - ** Customer centric?** We are wanting to give our customers exceptional service, to stand out from the crowd and give them a memorable experience that we can be proud of. So, do you have experience in customer service? Love solving customer problems and getting great...
-
Service Operations Manager
6 months ago
Auckland City, New Zealand Samsung Electronics Full timePosition Summary The Service Operations Manager (SOM) role requires both strategic planning for the ASC network, leading the Service Tracking team, and working with Sales for expansion into the Pacific. Role and Responsibilities - The SOM will establish, manage & maintain optimal service capability based on Samsung strategy, while providing direction &...
-
Operations Assistant
6 months ago
Auckland City, New Zealand Alignz Recruitment Full timeOur client is based in Manurewa and they're looking for reliable and hardworking individuals to join their team as an Operations Assistant. **Job details**: - Temp to Perm - Monday to Friday - 7:30am - 4:00pm - $27hr Administrative Operational role with for an applicant with operations, manufacturing, logistics or transport experience. **To be considered...
-
Executive Assistant
1 month ago
Auckland City, New Zealand KC property service limited Full time**Company**: YIGOLI NZ Limited **Location**: Auckland, New Zealand **Pay**: 30- 40 NZD (40 hours per week) **About YIGOLI**: YIGOLI China is a leader in the car wash industry, renowned for its revolutionary technology and commitment to sustainability. **Exciting Opportunity**: YIGOLI is expanding to New Zealand, and we are seeking an experienced...
-
Customer Service Operations Manager
5 months ago
Auckland City, New Zealand Auckland Transport Full timeAuckland Transport is leading the development of transport solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry, bus, or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options which provide a transport system that will create a...
-
Assistant Branch Manager
3 months ago
Auckland City, New Zealand Tony's Tyre Service Full time**_Are you a passionate and results-focused people and sales manager looking to make your mark within an already successful store? We are seeking an Assistant Branch Manager to join us in our Mt Wellington store!_** Here at Tony's Tyre and Auto Care we have been keeping Kiwi's moving for over 40 years! We are founded on providing exceptional customer...
-
Administration Assistant
4 months ago
Auckland City, New Zealand New Zealand Customs Service Full timeLooking for a fixed term opportunity? - Got great attention to detail and data entry skills? Our Service Delivery team sits within the Trade, Revenue and & Compliance Group, and assists customs brokers, freight forwarders and importers with the clearance of goods and manages their enquiries. We currently have an opportunity to join this team on a **fixed...
-
Marketing Assistant
6 months ago
Manukau City, New Zealand Service Foods Full time**Service Foods is a dynamic, well established Food service business and we are looking for a talented and motivated Marketing Assistant to join our National Support team.** **About us**: In the heart of New Zealand's dynamic culinary landscape, Service Foods stands tall as a leading food service distribution powerhouse. Our unwavering dedication to...
-
Operations Assistant
6 months ago
Auckland City, New Zealand Parceline Express Ltd Full time**We are expanding, and have an exciting opportunity to join our team as an Operations Assistant.** - **If you are looking for a new challenge, then this is what you have been looking for...**_ **Who are we? And what's on offer?** As an integral part of the Freightways infrastructure, Parceline Express operates our overnight air and road connections within...
-
Customer Service
5 months ago
Manukau City, New Zealand Service Foods Full time**Do you thrive on helping others and have a knack for solving problems?**: - ** Do you have an IT qualification and a strong knowledge of ERP and CRM systems?**: - ** Do you enjoy Customer services?**: - ** Are you available to work evenings and enjoy a fast-paced environment?**: - **If so, we want to hear from you!** **With a focus on customer...
-
Operations Assistant
6 months ago
Auckland City, New Zealand Shred-X Full time**We are expanding, and have an exciting opportunity to join our team as an Operations Assistant.**: **_If you are looking for a new challenge, then this is what you have been looking for..._** **Who are we? And what's on offer?** As an integral part of the Freightways infrastructure, Parceline Express operates our overnight air and road connections within...
-
Driver's Assistant/runner
5 months ago
Manukau City, New Zealand Service Foods Full timeEvery day, more than 800 Service Foods people around 17 branches in New Zealand work hard to enhance our customer’s business by providing high-level customer service and a superior range of products through innovation and supply chain. Our success as an organisation directly results from our employees’ dedication and commitment to creating an...
-
Refrigeration Service Technician
1 month ago
Auckland, New Zealand Adecco Manufacturing & Operations Full timeOur client is looking for a Refrigeration Service Technician with a positive attitude, a few years experience and a willingness to be part of a great team.They are New Zealand's leading manufacturer of food grade stainless steel vats and other stainless steel projects with expertise in advanced refrigeration technologies to service the dairy, beverage, food...