Returns Specialist
2 weeks ago
Company Description
The Warehouse Group (TWG) who are a New Zealand success story, founded by Sir Stephen Tindall and evolved from a single The Warehouse store to become one of the largest retailing groups in New Zealand with $3 billion in sales. TWG consists of six core retail brands: The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, 1-day and TheMarket.
**Job Description**:
We are looking for a Returns Specialist to join this team based in our Hamilton offices. Reporting through to the Returns Team Leader, you will handle a variety of customer enquiries around repairs and returns of our products, performing quality assessment, determining outcomes for customer returns, returning to the supplier for further assessment - delivering a seamless customer experience for our customers.
**As a Returns Specialist** **your key responsibilities will be**:
- Testing and inspecting returns from customers to send back to the suppliers for repair or replacement.
- Responding to customer enquiries, taking ownership through to resolution.
- Building rapport with the customer by active listening and adapting communication style.
- Running efficient case management and follow-up within agreed timeframes.
- You will manage the majority of customer contact via written communication.
- Keep up to date with processes and procedures to ensure accurate information is provided
- Sending third party returns back to the respective merchants.
**Qualifications**:
- Vast experience in a customer services environment with a proven track record of offering exceptional customer service.
- Great attention to detail and accuracy of work.
- Experience with the full MS Office suite is an added benefit.
- The ability to work with a sense of urgency and thrive working under pressure.
- Have the ability to work with a diverse array of people and build successful working relationships both internal and external customers.
- An ability to demonstrate flexibility and adaptability - thinking outside the box.
- A great attitude and work ethic.
**Some extra skills would be highly beneficial**
- A good grasp of the Consumers Guarantees Act and Fair Trading Act.
- An understanding of both Windows and Mac operating systems.
- Working within a small team, this role is about teamwork Woking to tight timeframes and KPIs, you're a reliable and trusted team player with strong time management, punctuality and record of attendance.
Additional Information
These opportunities are a great foot in The Warehouse Group door; offering loads of development and insight about the Warehouse Group business, working with passionate like-minded people with some good fun and laughs along the way. We have some great staff perks and guarantee an energetic and fast-paced environment.
-
Returns Specialist
1 week ago
Hamilton, New Zealand TheMarket Full timeCompany Description The Warehouse Group (TWG) who are a New Zealand success story, founded by Sir Stephen Tindall and evolved from a single The Warehouse store to become one of the largest retailing groups in New Zealand with $3 billion in sales. TWG consists of six core retail brands: The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, 1-day and...
-
Workplace Coordinator Specialist
5 days ago
Hamilton, Waikato, New Zealand Tewhatuora Full timeWorkplace Coordinator SpecialistTewhatu Ora is seeking a skilled Workplace Coordinator Specialist to join our team. In this role, you will provide administrative support to the occupational health and wellbeing team, ensuring seamless coordination of case management for employees following an injury or illness.About the RoleYou will work closely with the...
-
Early Learning Specialist
7 days ago
Hamilton, Waikato, New Zealand Broadlands School Full timeBroadlands School is a vibrant and dynamic learning community that prides itself on its inclusive and supportive environment. As an Early Learning Specialist at our school, you will have the opportunity to make a real difference in the lives of our students, helping them develop into confident and capable individuals.We are seeking an exceptional teacher who...
-
Herd Improvement Specialist
4 days ago
Hamilton, New Zealand Livestock Improvement Corporation Full time**At a glance**: **Ref: 48568 | **Hamilton (Newstead) | **Agricultural/Environmental, Field Specialists/Consultants | **Experienced | **Permanent, Full Time | **Herd Improvement Specialist 031024.pdf****: **About Us**: At LIC, we're proudly NZ's leading agri-tech and dairy herd improvement cooperative. We've been improving the dairy industry for over 100...
-
Occupational Health Specialist
14 hours ago
Hamilton, Waikato, New Zealand Tbi Health Group New Zealand Full time**About Us**TBI Health Group New Zealand is a leading rehabilitation organisation dedicated to providing comprehensive solutions for individuals with pain, illness, or injury. Our team of experts is passionate about helping people achieve their goals and regain their independence.**Job Description**We are seeking a skilled Physiotherapist or Occupational...
-
Customer Service Specialist
1 week ago
Hamilton, Waikato, New Zealand Allrecruits Full timeCustomer Experience SpecialistJoin a leading global eCommerce brand revolutionizing the wellness industryAre you eager to embark on an exciting, fast-paced, and fulfilling journey where your work truly impacts people's lives?Our company, a global leader in blue light blocking and wellness technology, is seeking a Customer Experience Specialist to join our...
-
Occupational Health Specialist
6 days ago
Hamilton, Waikato, New Zealand TBI Health Group New Zealand Full timeCompany OverviewTBI Health Group New Zealand is a leading rehabilitation organisation dedicated to helping individuals with pain, illness, or injury. Since 2001, we have been committed to providing comprehensive rehabilitation solutions that enable our clients to regain their independence and live meaningful lives.Job DescriptionWe are seeking an experienced...
-
Parts Specialist
6 days ago
Hamilton, New Zealand CablePrice Full timeWant to take the next step in your Parts career? Come join a well-established, reputable company - Benefit from our supportive and growth orientated culture - Great career progression opportunities **About us** With a proud history of over 65 years in the industry, CablePrice offers unsurpassed customer satisfaction for a multitude of industries across...
-
Mine Development Specialist
5 days ago
Hamilton, Waikato, New Zealand Oceanagold Corporation Full timeJob OverviewOceanaGold Corporation is a leading mid-tier gold and copper producer committed to safe, responsible mining practices. We strive to generate strong returns and support sustainable development through our four operating mines across the USA, Philippines, and New Zealand.
-
IT Support Specialist
5 days ago
Hamilton, Waikato, New Zealand Southern Cross Health Insurance Full timeAbout UsWe're a not-for-profit organisation driven by a mission to empower New Zealanders to live their healthiest lives. With nearly one million members in our care, we are New Zealand's leading health insurer. Our focus is on delivering exceptional experiences for our members during times of need.This is an exciting time to be part of our journey. In...
-
Environmental Sustainability Specialist
5 days ago
Hamilton, Waikato, New Zealand Oceanagold Corporation Full timeCompany Overview: OceanaGold Corporation is a leading gold and copper producer with operations in the USA, Philippines, and New Zealand. Our purpose is to mine gold for a better future, generating strong returns and supporting sustainable development.We strive to be a trusted company people want to work for, partner with, and invest in, creating lasting...
-
Case Management Specialist
6 days ago
Hamilton, Waikato, New Zealand Waikato District Health Board Full timeJob DescriptionAs a Case Management Coordinator, your primary responsibility will be to coordinate the management of cases across the Waikato region. This involves:Working with the OH&W team to develop and implement programmes of work focused on supporting employees to stay at work or return to work;Managing cases from initial referral to return to work or...
-
Financial Accountant
7 days ago
Hamilton, Waikato, New Zealand Tribe Recruitment Full timeAbout Tribe RecruitmentA purpose-driven organisation dedicated to making a positive impact through sustainable practices and community involvement. Our values focus on innovation, excellence, and growth, ensuring sustained prosperity for present and future generations.About the RoleThis is an exceptional opportunity to join a dynamic team in a challenging...
-
Building Sector Service Representative
2 days ago
Hamilton, Waikato, New Zealand Placemakers Full timePlacemakers is committed to being the best building partner in the market, providing the highest level of service to our customers. We're currently seeking a Trade Customer Liaison Specialist to join our team in Taupo.As a key member of our Trade Support team, you will work closely with trade customers to provide advice on PlaceMakers products and services,...
-
Clinical Scheduling Specialist
4 days ago
Hamilton, Waikato, New Zealand Waitemata District Health Board Full timeJob OverviewWe are seeking a skilled booking clerk to join our team at Meade Clinical Centre. The successful candidate will be responsible for scheduling appointments, coordinating services, and communicating with staff and patients.This role requires strong organizational skills, excellent time management, and the ability to work effectively in a team...
-
Administrative Specialist
4 days ago
Hamilton, Waikato, New Zealand Waitemata District Health Board Full time**About Waitemata District Health Board**We are firmly grounded in the principles of Te Tiriti o Waitangi and committed to building a health system that serves all New Zealanders.The Case Management Coordinator is responsible for working with our OH&W team in the development and implementation of key programmes focused on supporting our people to stay at...
-
Live Sports Media Specialist
3 days ago
Hamilton, Waikato, New Zealand Entain Australia & New Zealand Full timeJob DescriptionDrive vehicles and equipment to and from race tracksCollaborate with the team to move equipment to the race track for events, and return once completedAssemble, prepare, set up, and test cameras and other equipment, ensuring communications are testedEfficiently report issues to the Director and/or technical staff and assist technical staff...
-
Healthcare Coordinator Specialist
3 days ago
Hamilton, Waikato, New Zealand New Zealand Government Full timeAbout the RoleThe Case Management Coordinator is responsible for working with the healthcare team in the development and implementation of our key programmes of work focused on supporting employees to stay at work or return to work.The role will also be responsible for the coordination of case management of employees following an injury or illness, across...
-
Breast Cancer Research Trust: Research Nurse
4 days ago
Hamilton, New Zealand Hamilton Full time**RESEARCH NURSE - BREAST CANCER RESEARCH TRUST -** - Make a difference supporting breast cancer clinical trials and research - Busy role with variety - 24 - 32 hours per week, flexible hours Based on the Waikato Hospital campus the Breast Cancer Research Unit and Trust is a small but dedicated team committed to making a difference for those diagnosed with...
-
Case Management Specialist
3 days ago
Hamilton, Waikato, New Zealand Tewhatuora Full timeAbout the RoleThe Case Management Coordinator plays a pivotal role in supporting our people to stay at work or return to work. This involves collaborating with the OH&W team to develop and implement key programmes of work, ensuring effective case management of employees following an injury or illness across the Waikato.Key ResponsibilitiesDevelop and...