H&b Account Executive

2 months ago


Auckland City, New Zealand WTW Full time

This role will work alongside Account Managers in our Health & Benefits team and will be part of the team that works between the insurers and the clients in the group life and health insurance market. Key areas of accountability will include all aspects of member services for clients and their employees, assistance with claims and underwriting management, client database management, and liaison with insurers.

**The Role**
- Processing the annual renewals
- Working with the insurers to ensure prompt completion of the renewals.
- Managing claims including answering client enquiries and arranging the completion of claim forms and filing claims with insurers.
- Monitor claims progress to ensure follow up with insurers and timely resolution of claims.
- Managing underwriting requirements through liaison between clients and insurers,
- Managing the overall health care plan requirements within the team and liaising with the medical providers
- Managing the medical onboarding, leaving and other queries where required

**The Requirements**
- Strong Administrative skills with excellent knowledge of Excel and Word
- Experience in the Group Life and Health industry
- Excellent interpersonal and communication skills with customer service experience.
- Demonstrated ability to deal with claims in group life and/or health insurance and/or underwriting
- High attention to detail
- Ability to manage expectations and requirements of multiple stakeholders
- E-global experience is an advantage
- Sound judgment and decision-making skills



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