Capability Domain Chapter Lead

2 weeks ago

Auckland City, New Zealand Vodafone Full time

**Ko mātou tēnei - Our organisation**:
**_
Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e kii atu he tangata, he tangata, he tangata._**:

- “If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”_

Vodafone is working hard to build a more connected, inclusive, and sustainable future for Aotearoa New Zealand. We use technology to challenge and innovate, to better support our customers and are committed to helping disadvantaged rangatahi through Te Rourou, Vodafone Aotearoa Foundation.

We're proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.

**Ko tō tūranga - Your role**:
The Capability Domain Chapter Lead is accountable for people readiness strategy and execution. This is a critical role, ensuring our people are equipped and that have the skills and knowledge they need to deliver consistent sales and service. The Capability team will utilise an advanced understanding of the Vodafone business and interlock with the Learning & Development team in HR to deliver a fit for purpose offering.

The Capability Domain Chapter Lead will take ownership of the Knowledge Chapter and capability development roles and as this is a new function, will play a key role in the design and build of this team over time.

**Ko tō mahi - What you’ll do**:

- Define career pathways and skills requirements (including “I can” statements across and within channels.
- Manage the delivery of capability development into channels via an agile delivery model and split roles - “craft coaches” embedded in channels.
- Manage knowledge content and processes to ensure that our people have access to the information they need to serve customers.
- Collaborate and interface with the L&D team in HR to have input into content design and ensure seamless delivery across channels.
- Build and lead a Customer Obsessed Team creating a best in class customer centric, collaborative and high performing culture.

**Na tōu rourou - What will you bring?**:

- Previous leadership experience in an Agile environment.
- Strong capability experience with a robust understanding of career pathways and relevant methodologies.
- The ability to lead and build a new function including defining processes and plans and bringing together a team.
- Exceptional leadership skills with the ability to lead a distributed team including roles inside and outside of functional responsibility.
- The ability to excel in cross-functional ways of working and top tier stakeholder management skills.
- Advanced understanding of the Vodafone business or equivalent.

**Nā mātou te rourou - What you’ll get**:
Vodafone is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to ensure you have time for those priorities outside of work. You will also receive:

- A fully subsidised Southern Cross Regular Care policy, which usually cover 80% of health expenses up to the policy limit, to provide health insurance cover for you and your family.
- 4% KiwiSaver employer contributions, an extra 1% more than the statutory minimum. You choose how to save for your Retirement either via KiwiSaver(KS) or SuperCash (superannuation allowance as a cash allowance paid with your salary). You can change between these at any time.
- Laptop, unlimited data plan, market leading cell-phone for business or personal use
- Discounts on Vodafone products, services and much more

At Vodafone, performance is not only about what we deliver within our role, but also how we deliver it. We are **Fanatical about customers; **we **Simplify & act now**; we **Own it;** and we **Front up with feedback. **Our behaviours are driven from the front by our people who live them every day.

Joining the Vodafone whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

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