Shift Supervisor

6 months ago


Rotorua, New Zealand GJ TRADING KIWI LIMITED Full time

Hell Pizza is a dynamic and innovative brand recognized for its daring and unconventional approach to pizza making. Renowned for its tongue-in-cheek marketing campaigns and bold flavor combinations, Hell Pizza consistently pushes the boundaries of traditional pizza offerings, appealing to adventurous palates and challenging industry norms.

We are looking for an experienced individual for the position of Shift Supervisor who will be responsible for successful running of the shift.

**You must**:

- Previous experience in retail or hospitality (preferably managerial/supervisory experience) would be an added advantage.
- Demonstrate excellent communication skills.
- Exhibit strong organizational abilities coupled with effective time management.
- Showcase a motivation to deliver exceptional customer service and care.
- Display honesty, enthusiasm, and maintain a positive and mature attitude.
- Be available to work on weekends and public holidays as needed.

**You will be responsible for**:

- Responsible for overall running of the shift in efficient and effective manner.
- Overseeing and ensuring the provision of timely and high-quality pizzas (and other items) to customers as per the Hell Pizza standards.
- Addressing customer inquiries and complaints effectively to maintain a positive customer experience. Acting as a first point of contact for complaints. Resolving complaints or forwarding them to higher management as required.
- Planning, organizing, and preparing work schedules, as well as assigning specific duties to staff.
- Assist the higher management in recruitment processes, including interviewing, hiring, training staff, while also managing and resolving staff grievances.
- Providing clear instructions to staff on handling intricate sales procedures and ensuring adherence to established protocols.
- Conducting regular inventory checks and facilitating the replenishment of stock through timely ordering.
- Ensuring accurate pricing and effective display in accordance with Hell Pizza standards.
- Enforcing and overseeing safety and security procedures to maintain a secure and hazard-free work environment.
- Other tasks as required for successful running of the shift.

Payrate - $30 per hour

Minimum Hours - 30 per week

Location of Work - Rotorua

**Salary**: $30.00 per hour


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