Food & Beverage Supervisor

5 months ago

Rotorua, New Zealand AccorHotel Full time

**Company Description**
Are you passionate about creating memorable events and delivering exceptional service? Pullman Rotorua, is a premier hospitality destination in Rotorua, is looking for a dynamic and organized Conference & Events Coordinator to join our team
**Job Description** Key Responsibilities**:

- Supervise daily Food & Beverage operations, including restaurant, bar, and room service as well as conference and events.
- Lead and motivate the team to deliver outstanding customer service as well as giving regular feedback both formal and informal
- Assist in staff scheduling and ensure appropriate coverage during peak times.
- Ensure the highest standards of hygiene, safety, and food quality are maintained and Food Control plans are adhered to.
- Assist in training and developing of team members on service standards, menu knowledge, and drinks knowledge and customer interaction.
- Handle guest inquiries and resolve any issues to ensure a positive dining experience.
- Support the Food & Beverage Manager in inventory management, staff scheduling, and cost control and stock ordering
- Maintain a strong presence on the floor, engaging with guests and ensuring their satisfaction and gathering their feedback
- Handling cash and payments accurately and completing cash up at end of shift
- Monitor sales and revenue, implementing strategies to increase profitability.

**Qualifications** Qualifications**:

- Previous experience in a supervisory role within the Food & Beverage industry min 6 months in a Restaurant environment as well as conference & events
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- A passion for delivering exceptional service and guest experiences.
- Ability to work flexible hours, including mornings, evenings, weekends, and holidays.
- Knowledge of food safety regulations and industry standards.
- As the role covers the service and supply of alcohol we are seeking an individual with a current LCQ and Managers licence
- Barista experience as well as bar and cocktail making experience
- 5* dining service experience dealing with Al carte service

**Additional Information**
What we offer;
- A supportive and vibrant working environment with great team
- Opportunities for professional development and career advancement
- Staff discounts on accommodation, dining, and other services
- Duty meals while on shift

Role is Full time 32 hours per week, $29.86 per hour

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