Operations Manager

5 months ago

Hawke's Bay, New Zealand Rosewood Hotel Group Full time

**General Information**:

- Country/Region- New Zealand- Province/City- Hawke's Bay- Location- Rosewood Cape Kidnappers- Department- Rooms - Front Office- Job Type- Fixed Term Contract**About the role**:

- A rare leadership opportunity has become available in our Ultra Luxury hotel. Reporting to the General Manager you will assume the position of second in command of all hotel Operations and full responsibility in the General Manager’s absence.-
- This is a Maternity Cover position for 9 months, starting in August.**The role involves**:

- Management and training of operations’ teams
- Ensuring the ultimate guest experience, through a genuinely warm and personalised service
- Inspiring the highest standards through all core departments of the hotel
- Effective financial and manning management
- Coaching HoDs and other managers
- Managing logistics and communications around groups and events, ensuring a seamless outcome

**About you**:- Additionally, you will have:
- A passion for service delivery and hospitality
- Previous (minimum 4 years) senior level experience in 5 Star Luxury Hotels and or Boutique Lodges
- Exceptional Food & Beverage and or Front Office knowledge
- A commitment to high standards and quality
- A hardworking and co-operative manner
- Excellent management ability and communication skills
- Ability to drive a team and foster team-work
- A developmental and coaching approach
- Understanding of housekeeping & maintenance procedures
- Administrative management experience, including strong financial acumen
- A high level of attention to detail and exceptional organisation skills
- An awareness of developments within the food & lodge industries as well as international trends in hospitality
- A high degree of professionalism
- A natural relationship builder
- Passionate about attention to detail, which is critical in delivering luxury experiences
- Highly self-motivated
- Assumes ownership for their role
- Comfortable and calm working under pressure
- Core to the success of the individual in this role is that their personal values are aligned with those of Rosewood Hotels’: Ownership, Passion, Transparency, Innovation and Collaboration.**What we offer**:

- At Rosewood Cape Kidnappers we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career- We offer competitive wages, delicious staff lunches and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavour whenever possible to provide staff with 2 days in a row off each week.- Due to our beautiful remote location, you will need to have your own reliable transport, and a valid working visa or work rights to apply.-
**About Us**:

- Far out to the east of Hawke’s Bay wine country, The Farm at Cape Kidnappers sits atop rolling hills and rugged cliffs that give way to vast sea views and an ever-present horizon.
- Home to not only a lodge and spa, this unique property also boasts one of the world’s top golf courses, a sanctuary for some of New Zealand’s most precious flora and fauna, and a working farm. Warm and enveloping, Cape Kidnappers generous suites offer sumptuous comfort and awe-inspiring views in equal parts.

Ranked as one of the top two hotels in New Zealand and Australia by Travel + Leisure, and within the top 20 hotels in the world by Conde Nast Traveller, Cape Kidnappers delivers stunning exclusive guest experiences including the Can-Am Farm Tour, Kiwi Discovery Walk, Cape Kidnappers Gannet Colony and much, much more.

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