Real Time Team Manager

2 days ago


New Zealand ANZ Banking Group Full time

An exciting opportunity in a fast-paced and innovative work environment
Bring your excellent time management skills and proven leadership abilities
Work with a team that values innovation and collaboration
About the Role

**In this role, you would have the opportunity to**:
Lead and coach a team of Real Time Analysts, and provide the team with support, upskilling, feedback and development
Manage daily workload distribution across the NZ Contact Centre and Phone & Digital channels, ensuring efficient use of resources and a positive customer experience
Provide proactive analysis and insight to a wide range of internal stakeholders, and utilise this to identify improvement opportunities within both the Real Time function and the wider business
Provide Real Time expertise to support key internal and external processes, and facilitate smooth transition of business operations through change implementation
Ensure all intra-day schedules delivered comply with ANZ Group strategy, policies, process, and standards, and with external regulatory requirements

Role Location - Auckland or Wellington

Role Type - Permanent, Full Time

About You

To grow and be successful in this role, you will ideally bring the following:
Proven leadership experience, including coaching and developing others
Experience in the use of Genesys WFM software or industry equivalent, with 3+ years’ experience in a WFM environment
Excellent time management skills, with an ability to work under pressure and prioritise conflicting workflow demands
Demonstrated problem solving and lateral thinking skills, with a strong change management focus
Excellent communication skills, and the ability to influence a range of stakeholders
Advanced MS Office skillset (particularly Excel), with the ability to design complex and efficient planning models
About ANZ

At ANZ, everything we do boils down to ‘why’ - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

Job Posting End Date

13/09/22, 11.59pm


  • Milford Sound

    4 weeks ago


    New Zealand Real NZ Full time

    Are you a charismatic individual with a genuine love for people and the great outdoors' If you possess a solid foundation in hospitality and have proven skills in team management, we have an exciting opportunity for you. Were in search of an exceptional leader to oversee our crew aboard one of our renowned vessels. In this role, youll become an integral...


  • New Zealand Real NZ Full time

    Are you ready to take on a challenging and dynamic role that will put your multitasking and communication skills to the test' Look no further! We have an exciting opportunity for a full-time fixed term position in our small, yet vibrant contact centre team. This role is not for the reserved but for those who thrive in a fast-paced environment and love...

  • Cafe Assistant

    16 hours ago


    New Zealand Cafe Time Full time

    **CAFE ASSISTANT - PART TIME** Part time Cafe Assistant position - approximately 24 hours per week. Are you a positive, honest and reliable team worker' We would love to hear from you! Barista skills and customer service experience and/or kitchen experience would be an advantage but full training can be given. Wide range of dutiesIncludes weekend...

  • Gardener

    4 weeks ago


    New Zealand Real NZ Full time

    Do you have an eye for detail and a green thumb' Are you looking for a gardening role with a difference' The Colonels Homestead lakeside gardens are renowned for their beauty, and our Walter Peak gardening team will hold the enviable position of working in them each and every day. We are on the hunt for an attentive, independent and reliable gardener who is...


  • New Zealand Real NZ Full time

    Are you ready to be part of a dynamic team thats all about inspiration, education, and unforgettable experiences' Were looking for a driven individual to join our Sales Team as Eastern Digital Executive. To make sure RealNZ shines in the digital realm, youll work closely with online referral and third-party websites, employing digital campaigns, SEO...


  • New Zealand Real NZ Full time

    Step into a world of history and adventure with the Lady of the Lake, a timeless vessel that has graced Lake Whakatipus waters since 1912. Our commitment to excellence shines through every aspect of our operation, especially when it comes to the heart of the ship - the historic engine room. As a vital member of our team, youll take on the role of a stoker,...


  • New Zealand Team Recruitment Full time

    What's involved: Part time admin and finance assistant. 24 hours per week. Responsible for financial processing, administration, processing invoices, reports and creditor approvals and processing. - Review and process all supplier invoices related to the account - Update tracking sheets with relevant information - Reconcile monthly supplier statement - Work...


  • New Zealand Diakrit Full time

    At Diakrit we strive to be the world's #1 provider of digital visualization solutions for the real estate industry. **Our Photographers focus on taking excellent photos and sketching floor plans.** Client liaising and bookings are handled by our friendly Customer Solutions team and all the photo editing, finishing of floor plans and retouching is done by...

  • Shift Manager

    16 hours ago


    New Zealand Glass Team Ltd. Full time

    Glass Team is a NZ owned and operated, successful and progressive Glass Processing business located in Manukau. We have an opportunity for a competent Shift Manager to join our team, working on our afternoon shift, 145pm to 10.15pm, Monday to Friday. The Shift Manager will be responsible for all aspects of manufacturing on the afternoon shift, including...


  • New Zealand Team Recruitment Full time

    What's involved: 3-4 temp assignment to support the Ship management team by providing administrative support in the recruitment and training of ship officers / crew for the new Pacifica vessel. 8.30-5 Mon - Fri. Immediate start. CBD based. - Provide administrative support in the recruitment of crew - arranging interviews and pre employment tests, check and...

  • Nightfill Manager

    4 weeks ago


    New Zealand Countdown NZ Full time

    **Do you have the attitude, aptitude and aspiration to be a great Manager?...** We’re looking for a **Assistant Long Manager - Nights **to join our **Countdown **Rolleston **team We’re proud of the diversity of our team and the roles they play in running our store - this role is great for anyone who is looking to further their retail management...

  • Nightfill Manager

    4 weeks ago


    New Zealand Countdown NZ Full time

    **Do you have the attitude, aptitude and aspiration to be a great Manager?...** We’re looking for a **Assistant Long Manager - Nights **to join our **Countdown The Palms **team We’re proud of the diversity of our team and the roles they play in running our store - this role is great for anyone who is looking to further their retail management...


  • New Zealand Build People Full time

    My client distributes and services drinking water appliances across New Zealand. Operating for over 20 years, they are the leaders in their market. We are looking for a real self starter to make an impact on and improve their warehouse operation. Hours of work are **7.30 am - 12.00 pm, Monday to Friday**. **About the role**: - Inwards goods - Picking...

  • Full Time Team Member

    2 weeks ago


    New Zealand Tahua Full time

    **You already know we're the place for a fast, fresh and fun dining experience...but we're also where you'll find all the ingredients for an awesome job.** You'll be trained up to provide awesome service and great-tasting food in no time. - Not only that, you'll develop some seriously valuable career skills. - Show us you're made of the BK stuff and we'll...


  • New Zealand Medcall Full time

    Medcall is delighted to be working alongside our client to find them an awesome Nurse Manager for their busy primary healthcare clinic. Based near Mission Bay/Remuera, this is a clinical service also providing other wrap-around services to the Māori / Pasifika community. **This is a full time role for an experienced Nurse Leader/ Nurse Manager, **who...


  • New Zealand Tahua Full time

    **You already know we're the place for a fast, fresh and fun dining experience...but we're also where you'll find all the ingredients for an awesome job.** We are looking for someone who can work in a fast-paced environment, enjoy helping customers and have a positive attitude! **You'll be trained up to provide awesome service and great-tasting food in no...


  • New Zealand Glass Team Ltd. Full time

    Machine Operators / Glass Cutters Trainees wanted! Night Shift (9.30pm to 6.00am) Glass Team is a NZ owned and operated, successful and progressive Glass Processing business located in Manukau and are looking for employees to join us at our sites in Wiri, Manukau. We are looking for Trainee Machine Operators / Class Cutters, to join our multi skilled...

  • Produce Manager

    5 days ago


    New Zealand Countdown NZ Full time

    Joining Countdown Newmarket is more than just taking on a new job. You’ll be joining a tight-knit and friendly team and as our new Produce Manager you’ll be ensuring our customers are receiving the best quality produce on show! **We offer a number of benefits to staff including** - Training and development - Opportunities for career progression - Work...


  • New Zealand Medcall Full time

    Medcall is delighted to be working alongside our client to find them an awesome Nurse Manager for their busy primary healthcare clinic. Based near Mission Bay/Remuera, this is a clinical service also providing other wrap-around services to the Māori / Pasifika community. **This is a full time role for an experienced Nurse Leader/ Nurse Manager, **who...


  • New Zealand Bendon Full time

    **_Join us in making a difference, one fitting at a time!_** At Bendon Lingerie, we are dedicated to transforming lives and empowering women. We have the incredible opportunity to impact womens confidence and well-being through our personalised service and expert fitting guidance. Were searching for passionate women who want to be part of something...