Retail Manager

3 months ago

Auckland City, New Zealand Scentre Group Full time

**Job no**: 498030
**Work type**: Permanent Full Time
**Location**: Auckland
**Categories**: Centre and Retail Management

**Your opportunity**

Everyday our Centre Experience team deliver extraordinary customer service. We welcome hundreds of millions of customer visits each year and our team’s focus is creating unique and memorable customer experiences for everyone in our Westfield destinations.

We are excited to offer a fantastic opportunity for a **Retail Manager** who is passionate about customer experience to join our team at **Westfield Newmarket**.

As the voice of the customer and the centre's eyes and ears, you will be responsible for delivering outstanding experiences every day by prioritising customer needs. Reporting to the Centre Manager and part of the centre’s leadership team, this position offers the chance to make a significant impact on the customer experience and to drive our team's success.

**Day-to-day you will be responsible for**:

- Contributing to customer and retail partner-focused activities that cover the day-to-day management and operations of the Centre and exceptional everyday presentation
- Building strong relationships with Centre retail partners, customers, and community and government stakeholders
- Identifying areas of strategic opportunity in relation to retailers, customers and broader centre performance, creating short and long-term roadmaps that contribute to improved retail partner and Centre performance
- Acting as a change advocate, initiating and supporting new programs that impact the retailer and customer experience and overall business performance
- Resolving issues and influencing internal stakeholders to deliver the best outcomes for the customer and retail partners
- Dealing with Centre incidents and emergencies in accordance with company procedures
- Performing all Duty Manager requirements on a rotating weekend and evening roster with the rest of the Centre Management Leadership Team

This role is permanent, full-time.

***What sets **you** apart**

We are seeking a person with a customer obsessed mindset who is passionate about delivering extraordinary experiences every day. You will be self-aware and resilient, with a strong operational background in retail and customer experience.
- _You will be:

- An individual with a strategic view, who possesses strong commercial acumen and the ability to identify opportunities that will increase income streams
- Able to influence decision making and have strong communication skills
- Someone who embraces ambiguity and exhibits natural curiosity to navigate through complex situations
- Well informed of the ever-evolving retail, dining and tourism landscape and stays up to date on the latest trends across all retail categories
- Able to demonstrate versatility by comfortably handling both operational tasks and high-level strategic initiatives
- Able to exhibit strong stakeholder management skills to effectively engage and influence a diverse range of internal and external stakeholders at all levels
- Commercially savvy with the ability to identify opportunities that will increase income streams and drive overall centre performance
- An energetic people-person who enjoys interacting with customers and can achieve a level of service that consistently meets and exceeds the expectations of our customers
- Entrepreneurial in spirit with high levels of curiosity, passion and integrity

***About us**

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

***We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period, and free parking at your local Westfield destination.

***Applications close**: Monday 21 October 2024 (unless filled prior).

**Advertised**: 04 Oct 2024 New Zealand Daylight Time
**Applications close**: 21 Oct 2024 New Zealand Daylight Time

**_Scentre Group exclusively recruits for roles based in Australia and New Zealan

  • Retail Assistant

    7 months ago

    Auckland City, New Zealand Retail Prodigy Group Full time

    Our goal is to be Distinctive, Authentic and Connected in everything we do and to create the Ultimate Customer Experience with everyone we meet!_ Due to the continuous success and growth of our team, we have a number of exciting opportunities to join our team as a **Retail Assistant **for our **NIKE **store in **Sylvia Park.** **Who Are We?** - Retail...

  • Yd. Retail Sales Assistant

    6 months ago

    Auckland City, New Zealand Retail Apparel Group Full time

    Come work at yd. Australia., a leading menswear brand in the retail industry. We are your go-to brand when it comes to keeping up with the latest trends. We deliver affordable, sharp fashion to the style-conscious guy and will give you the confidence to go from desk to dancefloor. **Our philosophy is pretty simple**: we believe every night should end with...

  • Retail Assistant

    7 months ago

    Wellington City, New Zealand Retail Prodigy Group Full time

    Our goal is to be Distinctive, Authentic and Connected in everything we do and to create the Ultimate Customer Experience with everyone we meet!_ Due to the continuous success and growth of our team, we have a number of exciting opportunities to join our team as a **Retail Assistant **for our **NIKE **store in **Lambton Quay.** **Who Are We?** - Retail...

  • Retail Assistant

    7 months ago

    Wellington City, New Zealand Retail Prodigy Group Full time

    Our goal is to be Distinctive, Authentic and Connected in everything we do and to create the Ultimate Customer Experience with everyone we meet!_ Due to the continuous success and growth of our team, we have a number of exciting opportunities to join our team as a **Retail Assistant **for our **NIKE **store in **[STORE LOCATION, STATE].** **Who Are We?** -...

  • Category Manager

    2 days ago

    Auckland City, New Zealand LS Travel Retail Full time

    **Wellbeing & Charity volunteering leave**: - **Employee discount across New Zealand & Australia**: - **Hybrid working arrangements** **As we prepare to move to a single operator model for the Duty Free Operations at Auckland Airport, we are looking to bolster our support teams with like minded professionals with an interest in growing their career with a...

  • Retail Assistant

    7 months ago

    Wellington City, New Zealand SB retail trading limited Full time

    **About the Job**: The role entails an hourly rates ranging from $25.00 to $30.00 per hour, with a minimum requirement of 30 hours per week. Work shifts will be assigned according to the roster, spanning from 08:00 AM to 08:00 PM on weekdays, Saturdays and Sundays (including public holiday). **Attributes**: - No prior experience is required however retail...

  • Store Managers

    5 days ago

    Auckland City, New Zealand LS Travel Retail Full time

    As we prepare to move to a single operator model for the Duty-Free Operations at Auckland Airport, we are looking to bolster our teams with likeminded professionals with an interest in growing their career with a global leader, with a local heartbeat. We pride ourselves in delivering a quality duty free shopping experience with a touch of elegance, an air...

  • Marketing Manager

    2 days ago

    Auckland City, New Zealand LS Travel Retail Full time

    We are seeking an experienced, results driven **Marketing Manager** to join our team. Bring your fresh perspective and ingenuity to drive the marketing strategy for each of the brands in our large Australian portfolio. You will actively engage with all stakeholders including our landlords and suppliers to drive new concepts and utilise all assets and...

  • Store Manager

    7 months ago

    Auckland City, New Zealand Retail Prodigy Group Full time

    Our goal is to be Distinctive, Authentic and Connected in everything we do and to create the Ultimate Customer Experience with everyone we meet!_ Due to the continuous success and growth of our team, we have an exciting opportunity to join our team as the **Store Manager** for our **NIKE **store in **Botany, Auckland.** **Who Are We?** - Retail Prodigy...

  • Assistant Store Manager

    7 months ago

    Auckland City, New Zealand Retail Prodigy Group Full time

    Our goal is to be Distinctive, Authentic and Connected in everything we do and to create the Ultimate Customer Experience with everyone we meet!_ Due to the continuous success and growth of our team, we have an exciting opportunity to join our team as the **Assistant Store Manager** for our **NIKE **store in **Newmarket, Auckland.** **Who Are We?** -...

  • Assistant Store Manager

    7 months ago

    Auckland City, New Zealand Retail Prodigy Group Full time

    Our goal is to be Distinctive, Authentic and Connected in everything we do and to create the Ultimate Customer Experience with everyone we meet!_ Due to the continuous success and growth of our team, we have an exciting opportunity to join our team as the **Assistant Store Manager** for our **NIKE **store in **Botany, Auckland.** **Who Are We?** - Retail...

  • Yd. Retail Sales Assistant

    6 months ago

    Auckland City, New Zealand Retail Apparel Group Full time

    Come work at yd. Australia., a leading menswear brand in the retail industry. We are your go-to brand when it comes to keeping up with the latest trends. We deliver affordable, sharp fashion to the style-conscious guy and will give you the confidence to go from desk to dancefloor. **Our philosophy is pretty simple**: we believe every night should end with...

  • Assistant Store Manager @ Auckland Airport

    5 days ago

    Auckland City, New Zealand LS Travel Retail Full time

    **Work for a global leader in travel retail**: - **Full time permanent position**: - **Ongoing training & career progression opportunities**: - **Staff discount across Pacific network** Are you an experienced Assistant Store Manager, looking for your next challenge in a fast paced and rewarding environment? If so, we want to hear from you! We are...

  • Yd. Store Manager

    9 months ago

    Auckland City, New Zealand Retail Apparel Group Full time

    Come work at yd. Australia., a leading menswear brand in the retail industry. We are your go-to brand when it comes to keeping up with the latest trends. We deliver affordable, sharp fashion to the style-conscious guy and will give you the confidence to go from desk to dancefloor. **Our philosophy is pretty simple**: we believe every night should end with a...

  • Retail Manager

    7 months ago

    Auckland City, New Zealand Mitre 10 Full time

    Join our team at Mitre 10 Ponsonby as a Retail Manager and play a vital role in inspiring Kiwi to love where they live, work, and play. As a key leadership position within our store, you will be responsible for overseeing the daily operations of our store, lead a team of retail team members, ensure exceptional customer service and create a positive and...

  • Yd. Assistant Store Manager Manawa Bay

    4 months ago

    Auckland City, New Zealand Retail Apparel Group Full time

    Come work at yd. Australia., a leading menswear brand in the retail industry. We are your go-to brand when it comes to keeping up with the latest trends. We deliver affordable, sharp fashion to the style-conscious guy and will give you the confidence to go from desk to dancefloor. **Our philosophy is pretty simple**: we believe every night should end with a...

  • Assistant Store Managers

    5 days ago

    Auckland City, New Zealand LS Travel Retail Full time

    As we prepare to move to a single operator model for the Duty-Free Operations at Auckland Airport, we are looking to bolster our teams with likeminded professionals with an interest in growing their career with a global leader, with a local heartbeat. We pride ourselves in delivering a quality duty free shopping experience with a touch of elegance, an air...

  • Assistant Store Manager

    3 months ago

    Auckland City, New Zealand Retail Prodigy Group Full time

    Our goal is to be Distinctive, Authentic and Connected in everything we do and to create the Ultimate Customer Experience with everyone we meet!_ Due to the continuous success and growth of our team, we have an exciting opportunity to join our team as the **Assistant Store Manager** for our **NIKE **store in **Auckland City.** **Who Are We?** - Retail...

  • Connor - Assistant Store Manager, Manukau Nz

    7 months ago

    Auckland City, New Zealand Retail Apparel Group Full time

    Join the Connor Crew Connor is rapidly expanding and has grown its portfolio to over 180 stores across Australia and New Zealand. Connor is fast-paced but dedicated to our team, and our customers and passionate about our product. Our successful team members are committed to world-class customer experience and are driven to exceed their KPIs. The more...

  • Retail Manager

    7 months ago

    Auckland City, New Zealand Changing Up Limited Full time

    **Retail Manager** - $70 - $80,000 per year + Bonus, car, phone and laptop (skill and experience dependent) - Full Time - Monday - Friday **The Company** My client is a leading player in the sports apparel, school and now commercial clothing market, committed to providing top-quality products and exceptional customer experiences. Their diverse range of...