Technical Account Management Specialist

4 days ago

Wellington City, New Zealand NTT Ltd Full time

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

**Want to be a part of our team?**

Develops and delivers detailed technology solutions through consulting project activities.

Responsibilities include client identification through final invoicing for engagements requiring varied interpersonal and technical skills.

Technical responsibilities include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and solution deployment.

Performance is typically evaluated based on utilization, (i.e., billable hours).

Project management activities include interaction with company and client managers and cost/schedule monitoring.

May have some financial responsibilities including project cost estimating, proposal generation, and invoicing.

May participate in sales and proposal presentations in addition to completing ongoing team account activities.

Identifies additional product/services opportunities in customer organization.

Performance is typically measured by the capture of the consulting engagement and/or delivery of agreed solutions within budgeted hours.

**Working at NTT**

The Technical Account Specialist takes responsibility for managing all the technical aspects of NTT Ltd.’s relationship with its clients. They act as the client’s trusted advisor and are responsible to deliver the ultimate client experience by providing the highest quality of technical service. Their primary objective is to strengthen the client relationship and increase client satisfaction in the overall technical experience that NTT Ltd has rendered from a services perspective.

**Key Roles and Responsibilities**:

- Understand the client's operations, monitor and track their support needs and service requests, troubleshoot issues and identify opportunities to improve availability
- Provide the highest level of technical knowledge, support, and services to the client
- Take accountability for the overall technical responsibility for a proposed services solution and work closely with the service operations team in service delivery
- Identify new opportunities based on technical understanding of the client’s needs
- Share insights of the client’s environment with the Client Manager, Client Success Manager and/ or Service Architect and contribute to upselling
- Improve mean-time-to-repair, aid future downtime avoidance, and get support to help extract the maximum value out of the client’s covered assets
- Improve overall service performance through reduction in incident volume and incident resolution time
- Lead and ensure root cause analysis of the problem is performed and documented in the problem ticket
- Analyze the impact of technical changes made to the client’s environment
- Schedule and chair the monthly technical review with the client

**Knowledge, Skills, and Attributes**:

- Excellent interpersonal skills with the ability to develop and maintain solid stakeholder relationships up to Management level
- Excellent client service orientation and passion for achieving or exceeding expectations
- Excellent written and verbal communication skills
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and create a positive client experience throughout the total client journey

**Academic Qualifications and Certifications**:

- Bachelor’s degree or relevant qualification in IT/Computing, or equivalent
- Relevant IT certifications
- Certification and working knowledge of ITIL

**Required Experience**:

- Relevant demonstrated years’ experience required in diagnosis and troubleshooting, handling TAC, and technical documentation in a Technical Account Manager role within a medium to large ICT organization
- Relevant demonstrated knowledge of management agent, redundancy concepts, remote console architecture, and products within the supported technical domain (i.e. Network, Storage, Security, etc)

**What will make you a good fit for the role?**

**Equal opportunity employer**

NTT is proud to be an equal opportunity employer with a global culture that embraces diversit

  • Technical It Specialist

    7 days ago

    Wellington, Wellington, New Zealand Hays Specialist Recruitment - Education Full time

    Technical IT Specialist - Wellington - Hays Specialist Recruitment - EducationJob Title: Technical IT Support SpecialistOverview:Hays Specialist Recruitment - Education seeks a highly skilled Technical IT Support Specialist to provide ICT support services for Longhill High School.Responsibilities:Administration of the network, maintenance of related...

  • Technical Support Specialist

    7 days ago

    Wellington, Wellington, New Zealand Hays Specialist Recruitment - Education Full time

    Technical Support Specialist - Wellington - Hays Specialist Recruitment - EducationJob Title: Technical Support SpecialistDescriptionHays Specialist Recruitment - Education is a leading provider of education recruitment services.We specialize in placing talented professionals in educational institutions across the UK.Company OverviewWe are seeking a skilled...

  • Technical It Systems Specialist

    7 days ago

    Wellington, Wellington, New Zealand Hays Specialist Recruitment - Education Full time

    Technical IT Systems Specialist - Wellington - Hays Specialist Recruitment - EducationJob title: IT Infrastructure Support SpecialistDescriptionHays Specialist Recruitment - Education is dedicated to providing high-quality technical services to schools across New Zealand.As a Technical IT Systems Specialist, you will be responsible for assisting with the...

  • Technical Support Specialist

    4 weeks ago

    Wellington, Wellington, New Zealand Hays Specialist Recruitment - Education Full time

    Technical Support Specialist - Wellington - Hays Specialist Recruitment - EducationJob Title: Technical Support SpecialistDescriptionHays Specialist Recruitment - Education is a leading provider of education recruitment services. We specialize in placing talented professionals in educational institutions across the UK.Company OverviewWe are seeking a skilled...

  • Technical Network Specialist

    7 days ago

    Wellington, Wellington, New Zealand Hays Specialist Recruitment - Education Full time

    Technical Network Specialist - Wellington - Hays Specialist Recruitment - EducationJob title: Technical IT Support SpecialistDescriptionJob DescriptionWe are seeking a highly skilled Technical IT Support Specialist to join our team at Longhill High School.The successful candidate will be responsible for providing ICT support services, including...

  • Technical IT Support Specialist

    6 days ago

    Wellington, Wellington, New Zealand Hays Specialist Recruitment - Education Full time

    About Hays Specialist Recruitment - EducationHays Specialist Recruitment - Education is a leading provider of education recruitment services. We support schools in finding the right technical candidates to join their teams.Job SummaryWe are seeking a skilled Technical IT Support Specialist to assist with the provision of ICT services and technical...

  • Assistant Accountant

    1 week ago

    Auckland City, New Zealand Waste Management Full time

    We have an exciting role for an experienced Assistant Accountant to join our Technical Services Division. This division is a specialist team of highly qualified staff with purpose-built processing facilities and specialised Dangerous Goods transport. Waste Management Technical Services can process hazardous and liquid wastes safely and with full compliance...

  • Technical Accounting Specialist

    6 hours ago

    Wellington, Wellington, New Zealand New Zealand Government Full time

    The New Zealand Government aims to improve trust and promote value in the public sector through audits of public organisations.We're looking for someone to join our Audit Quality Group as the Principal Advisor, Technical Auditing and Accounting, with recent auditing experience and a genuine interest in improving the way audits are carried out.Key...

  • Technical Customer Success Manager

    3 weeks ago

    Auckland City, New Zealand Waste Management Full time

    **Company Description** Ready to Lead a High-Performing Team and Shape Exceptional Customer Experiences?** Are you a dynamic leader who thrives in a fast-paced environment? Do you have a passion for delivering seamless customer experiences, driving operational excellence, and fostering a team that delivers nothing short of success? At WM New Zealand Ltd,...

  • Technical Sales Specialist

    2 days ago

    Auckland City, New Zealand Waste Management Full time

    **About us** Waste Management NZ Limited is New Zealand's leading resource recovery, recycling, and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do. One of our businesses we are proud of is Living Earth, NZ's largest...

  • Technical Support Analyst

    7 days ago

    Wellington, Wellington, New Zealand Hays Specialist Recruitment - Education Full time

    Job Title: Technical Support SpecialistDescriptionHays Specialist Recruitment - Education is a leading provider of education recruitment services. We specialize in placing talented professionals in educational institutions across the UK.Company OverviewWe are seeking a skilled Technical Support Specialist to join our team at an educational institution,...

  • Technical Account Manager

    2 days ago

    Auckland City, New Zealand NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Technical Support Services Manager

    6 days ago

    Wellington, Wellington, New Zealand Hays Specialist Recruitment - Education Full time

    We are looking for a highly skilled ICT Support Services specialist to join Hays Specialist Recruitment - Education's team. As a key member of our organization, you will be responsible for providing technical support and maintenance of related equipment, learning resources, and network administration.Key Responsibilities:Delivering comprehensive hardware,...

  • Technical Account Manager

    2 days ago

    Wellington City, New Zealand Zscaler Full time

    Company Description We work in a fast-paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems. We are always looking to hire highly passionate, collaborative and humble people that want to make a difference. **Job Description**: **Position: Technical...

  • Technical Support Services Coordinator

    6 days ago

    Wellington, Wellington, New Zealand Hays Specialist Recruitment - Education Full time

    We are seeking a skilled Technical IT Support Specialist to join our team at Hays Specialist Recruitment - Education.About this role:This is an exciting opportunity for a skilled IT professional to join our team at Hays Specialist Recruitment - Education. As a Technical IT Support Specialist, you will be responsible for providing high-quality ICT support...

  • Technical Support Professional

    6 days ago

    Wellington, Wellington, New Zealand Hays Specialist Recruitment - Education Full time

    Hays Specialist Recruitment - Education is a leading provider of specialist recruitment solutions for educational institutions. We are dedicated to supporting schools in finding the right candidates for their technical roles. Our team consists of experienced consultants who possess in-depth knowledge of the education sector and its specific...

  • Technical Specialist

    3 days ago

    Wellington City, New Zealand New Zealand Police Full time

    **Technical Specialist / Technical Investigator / Technical Assistant, Covert Online Team, it starts with you!** - **Specialist - Band I step 2 (starting $98,754)**: - **Investigator - Band F step 2 (starting $75,565)**: - **Assistant - Band D step 2 (starting $64,652)**: - **Permanent, Full Time**: - **Based in Wellington**: - **Police...

  • Technical Account Manager

    6 days ago

    Wellington, Wellington, New Zealand Xero Full time

    Job DescriptionWe're searching for a skilled Customer Experience Specialist to join our dynamic team. In this role, you'll be responsible for providing top-notch support to Xero users, ensuring they get the most out of our cloud accounting software.You'll work closely with our product suite to resolve customer queries efficiently, leveraging your expertise...

  • Technical Operations Expert

    6 days ago

    Wellington, Wellington, New Zealand Hays Specialist Recruitment - Education Full time

    We are looking for a skilled ICT Services Specialist to join our team at Hays Specialist Recruitment - Education. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our ICT services.Your primary responsibilities will include:Providing technical support to our users to ensure they have access to the tools and...

  • Technical Key Account Manager East Tamaki

    3 days ago

    Auckland City, New Zealand GrainCorp Full time

    **About our team** We are proud to be the largest integrated edible oils business in Australia and New Zealand, producing a wide range of quality food ingredients and animal feed products including specialist ingredients for infant nutrition. **About the role** GrainCorp is currently seeking a Technical Account Manager, based at our East Tamaki Site, to...