Site Technology Lead
18 hours ago
**Position
- Site Tech Lead**
**Location
- Mount Maunganui, New Zealand**
As part of the Site Technology Servicing team, we provide onsite IT technical support to all Offices / Plants / Labs within our scope, which includes all users and onsite hardware within the locations described within the job description.
This also includes but is not limited to:
- Onsite Visitor support
- Project Support
- Asset/stock management / E-Waste
- Onsite Training / User Education
- Local Vendor Co-ordination
- VC / Conference room support
- LAN / WAN/Internet / SD-WAN Networking Setup, Administration and Support
- Server Infrastructure Setup, Administration and Support
**List special technical, academic or other knowledge required as a minimum qualification in this job.**
- Understanding of Microsoft/Apple Products
- Understanding of security, network and midrange technologies.
- Knowledge of mobility products: Apple/Android
- ITIL Foundation or equivalent
**How much and what type of additional work experience is required as a minimum for this job.**
- Experience within an international company
- Experience managing 3rd party vendors.
- Experience building and maintaining local relationships with end-user community, global site tech teammates and backend support teams.
- Basic understanding of Automation / R&D technologies
- 5- 7 Years experience working in Site Technology Servicing environment, managing and providing guidance to technical teams providing operation support at multiple locations.
**Preferred Skills**
- Describe special technical, academic or other knowledge preferred in this job.
- Prince 2 Practitioner
- Apple/Microsoft Certification
- Agile Methodology
- Local BMS Solutions
Additional Experience needed
- Able to manage and provide technical guidance to site tech team members.
- SLA management and customer satisfaction management
- Resource and capacity planning
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