Outcomes Manager

4 days ago

Auckland City, New Zealand Vector NZ Full time

Outcomes Manager - Digital Workplace Services
- Full-time
- Engagement type: Permanent - Employee
- Department: Digital Transformation (EGF, HRV, PS)

**About Us**
If you love working with a diverse group of people who are all about putting the customer at the centre and enabling choice, you’ve found the right company. The energy sector is transforming at a rate of knots, and we want you to join us and be part of this transformation. Vector is a proudly Aotearoa-owned company, which operates a range of innovative businesses delivering energy and communication services to more than one million homes and commercial customers across Australasia and the Pacific. These services include electricity and gas connections, high speed fibre, BBQ gas bottles and much more - all of which are transforming the energy sector in one way or another.

Because we live in a world that is changing fast, we must continue to identify and develop better solutions that will provide value, choice and service for our customers throughout New Zealand and beyond, so the environment and communities we love continue to thrive. To do this, Vector has a vision of creating a new energy future, which will help to deliver clean, reliable and affordable energy solutions for customers.

**About the role**
You’ll work alongside the Digital Leadership Team & the businesses that are customers of the Digital Workplace and TechConnect portfolio of services. You’ll focus on the delivery of End User Compute services and the performance of Vector’s TechConnect brand through which Digital delivers all services to Vector. Digitisation and automation of the employee experience are at the core of this role.

You’ll build cross-business relationships with internal Vector stakeholders to ensure Digital Workplace Services are fit for purpose, well-understood and utilised and continuously improved through the implementation of rolling 24-month technology roadmaps. You’ll build a Digital Workplace Team with a clear vision and service mindset in an environment that allows the team to thrive.

Key functions are:

- Lead an inhouse team to implement and support Digital Workplace Services
- Own and implement the EUC, Collaboration, and Telephony technology roadmaps that drive towards a more intelligent digital workplace
- Own and update the Digital Workplace service catalogue and service designs
- Digital point person to facilitate and coordinate activities when issues arise
- Demonstrate and evangelise great Service Management practice with a focus on performance
- Participate in, and continuously improve, the Digital operating model

**Who we are looking for**
- You’ll bring your solid experience within digital workplace technology solutions, outcomes driven and a mature service operations background, and can engage, understand and leverage specialist technical practices such as Architecture, Cyber Security, Service Management, Packaged Software Teams etc., to deliver business value
- You have a proven track record in building, leading and evolving teams to effectively, cost efficiently and securely deliver employee-centric services and operate environments
- You’re a ‘player coach’, with a proactive focus on professional development and continual growth for yourself as well as the wider team
- You’re known for your effective communication & collaboration skills, which enable you to develop meaningful relationships with executives, peers, customers, suppliers and business partners as required to deliver great service
- You are a service management practitioner.

**What we can offer you**
We love working together to create a new energy future. If you want to be part of an organisation with a real and tangible purpose, Vector could be the place for you.
We offer:

- A fun, flexible and stimulating work environment, full of interesting work being done by smart and innovative people
- Flexibility, including the choice of working from home a couple of days a week, and flexible start and finish times so you can balance work and life
- Health and wellbeing support
- Great benefits that reflect the importance of family

Vector engages a workforce made up of people and teams with diverse skills, values, backgrounds and experiences. We respect and value people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion. We are proud of what we have achieved so far:

- First corporate Living Wage Accredited employer
- First Accessibility Tick employer
- Rainbow Tick accredited
- Winner of three gongs at the 2019 Diversity Awards NZ, including the Supreme Award in 2019 and 2020.

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