Call Centre Agent

3 days ago


Auckland City, New Zealand Oxfam NZ Full time

**Thanks for checking us out**

Our telephone contact centre team is an adaptive, fun, well-connected team with strong values in achieving goals with a target-orientated mindset. We work for a humanitarian aid organisation (charity) and raise funds for the phone from the public

**What's on offer?**
- Salary scale - $22.83 - $24.66 per hour
- Car parking is available (cheaper than private)
- Free Flu Vaccinations
- No Trial period
- EAP (Employee Assistance Programme Available)
- Free 'Headspace' Account
- Kiwisaver contributions

**_Hours available_**
- 20 hours a week - 4:30 PM - 8:30 PM OR
- 40 hours a week - 12PM - 8:30 PM
- If you have experience in a contact centre role, especially with a fundraising perspective for a not-for-profit please let us know._ We have an opportunity to hire a Senior Tele-Fundraising too right now, which as an hourly wage of $23.17 to $25.66.

**What's the role?**
- Outbound calling with goals
- Be part of an adaptive, fun, well-connected team
- Great growth and career opportunities
- Learn about sales, phone, communication and storytelling skills
- Target orientated role; you will be calling cold leads and asking them for donation

We are looking for enthusiastic, energetic, bubbly go-getters to join our outbound phone team who will help to connect with members of the public and tell them the stories of people living in poverty in hopes of getting donations over the phone.

You will be a self-starter, confident and great communicator who can read a script to story-tell in a convincing, inspiring way. You will be responsible for outbound calls to speak with as many people as possible and secure funds from members of the public to support our humanitarian aid programmes.

In return for your skills, we offer a competitive salary, career development opportunities, incentives and go-home early targets. Daily coaching, training and support, full paid training, supportive, strong and motivational team environment. We also have a 4-week graduation plan designed to support people to succeed in their induction phase, so if you are not experienced but have raw conversational skills, we are confident we can develop you.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20 - 40 per week

**Salary**: $22.83 - $24.66 per hour

**Benefits**:

- Free drinks

Schedule:

- Evening shift
- Fixed shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus
- Performance bonus

Application Question(s):

- Can you work to sales targets?
- Are you living in Auckland and able to work in Auckland Central?


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