Service Experience Lead

1 week ago


New Zealand Franklin Smith Full time

**Service Experience Lead**

**What's in it for you'**
- Salary of up to $115,000 for the right person.
- On-site high-end gym with a staff personal trainer
- Annual profit-sharing benefits with shares up for grabs as well
- Training and development programs provided and encouraged

**About the role**

Work alongside the technical lead to manage this company's internal IT support desk. You will be the glue between the IT support team and the rest of the business, managing the evolving relationships with internal and external partners, stakeholders, and vendors to ensure a seamless experience between all departments.

W**hat you will be doing**
- Providing exceptional internal support alongside the IT team to all parts of the business.
- Collaborating with site leaders and utilising root cause analysis you will work towards improving escalation rates and the success of the company's various technology arms.
- Managing a team of 4-6 IT Service desk engineers of various skill levels.

**Skills & experience**
- A customer success superstar, who can respond to change and manage varying levels of expectations
- Proven career success in a similar Service Delivery / Service Management role.
- Experience with understanding & engaging multiple sides of a business, managing very different levels of expectations on a daily basis.
- Confident communication and team leadership qualities, inspire your team to constantly improve.

**About the company**

This is one of Aotearoa's largest names in its respective industry, with 35 sites across Australasia, they are continuously growing and are on a mission to modernise and standardise their platforms. They're a bunch of relaxed yet professional people who enjoy what they do. They take pride in looking after their staff and providing an excellent and down-to-earth work culture



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