Rates Officer

5 days ago


Hamilton, New Zealand Waikato Regional Council Full time

**Mō te tangata | About you:
- We want someone to deliver excellent customer service as part of a steady, high performing team
- We want someone looking to extend their experience in administration of customer accounts
- The role involves direct contact with our customers across a wide and varied range of communication channels. You will provide administration and customer service support and be responsible for a number of transactional processes and maintenance tasks on a daily basis

**Mō ngā pūkenga | Qualifications & Experience**:

- Previous relevant customer service and administrative experience or training
- Competent Microsoft office suite skills are required along with being keen to learn new system and processes.
- Minimum level 2 NCEA or equivalent

**Mo te tūranga | About the role**:

- Customer call management - manage high call volumes on a daily basis responding to ratepayer enquiries
- General administration including correspondence for rate invoicing and collection
- Process solicitor settlement requests for property sales
- Manage and maintain customer details for billing purposes

**Mō mātou | About us**:
We want more good people to come and do great things with us.

We love where we live. That’s why we work so hard to look after our region and the people who live and work in the Waikato region.

We are looking for someone to provide effective and efficient front-line assistance to the invoicing and collection of council rates by undertaking a range of customer support and administrative duties within our Finance team.

We rate over 200,000 properties annually and have a number of high-volume processes and administrations tasks to complete on a daily basis. We pride ourselves on our high level of customer service delivered and quality outputs across all our work.


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