Service Desk
4 days ago
**Service Desk**
- Full time
- Permanent
- Located in Rotorua
Our Rotorua client is looking for someone to work as part of team solving problems for customers by providing level one and level two technical support. To be considered for this role you must have outstanding customer service skills and be forward thinking.
Day to day duties may include:
- Assisting customers to gather information about changes or problems
- Resolving calls as guided by the technical engineering staff
- Managing repair work for third parties such as printer repairs or remote site work
- Attending and contributing to daily briefing sessions at the start of each business day
- Liaising with internal staff to assign work and following up with customers on completion
- Updating documentation for common support processes and new customers
- Participating in the after-hours service as needed
Educational Requirements:
- A New Zealand or overseas degree, or professional qualification
- Microsoft training / certification
To be successful in this role you must have the ability to communicate technical information to non-technical people, are able to work to deadlines and remain professional at all time. If you are IT savvy and have a natural ability to work with people at all levels, we want to hear from you
Further information is available by phoning Eden, Haley, Emma, Ashlyn or Angelique on (07) 348 2424.
CONFIDENTIALITY ASSURED.
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