Delivery Manager

6 months ago

Freemans Bay, New Zealand Gentrack Full time

**The Company**

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.

**Our Values and Culture**

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

- Respect for the planet
- Respect for our customers and
- Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.

**The Opportunity**

The Data & Analytics unit delivered the first product release of the D&A platform and set of use cases for utilities clients to help them obtain a 360-degree view of their customers and their business. We are doing so by leveraging data and advanced analytics to drive their decision making and enhance their customer experience.

The technologies being adopted with the D&A platform and use cases include Qlik, Snowflake, Matillion, Tableau, Power BI and more. The Data & Analytics (D&A) Delivery Manager is leading the Delivery of projects to Gentrack clients globally, ensuring the project are successful, and clients are gaining the value out of it

**The Specifics**
- Have end to end accountability on the execution of the projects, getting support from all other functions with the D&A unit
- Build/Improve the existing practices of D&A delivery - project plans, quality measurements, deliverables templates, budget planning and monitoring,
- Lead the execution of D&A projects, working in alignment with the CSM / Delivery Project Manager, and with the D&A R&D functions
- Collaboration with the D&A engineering manager, product manager, architects on all professional and execution aspects
- Customer success and user adoption - ensure the product is not only delivered, but meet the client expectations through proper training and close interaction with the users / stakeholders.
- Manage the Support function for projects delivered to UAT/Production, while having alignment with the other Delivery / Customer Success functions.
- Product evolution / improvement - constant feedback from the field, into the management of R&D / Intelligent Utilities product functions
- Support initiatives run by the GSTF and demonstrate our company values by providing a clear commitment to environmental and social responsibility.
- Contribute through identifying/proposing local sustainable practices and ideas in accordance with our Sustainability Charter.
- Utilise our sustainability app by taking part in challenges and improving behaviours to be more sustainable.

**What we're looking for **_(you don’t need to be a guru at all, we’re looking forward to coaching and collaborating with you):_
- Building a strong Delivery team for D&A projects
- Feedback from the customers.
- Ability to proactively acquire the necessary product and technical knowledge.
- Feedback from the Gentrack teams you work with.
- Emphasis on the importance of team play, made evident by interactions with team members and the wider company with positive relationships as a result.
- Ability to facilitate the grooming of the engineering team(s) backlog and influence the product development backlog

**What we offer in return**:

- Personal growth - in leadership, commercial acumen and technical excellence
- To be part of a global, winning high growth organization - with a career path to match
- A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos
- A competitive reward package

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