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Team Leader

4 months ago

Auckland City, New Zealand New Zealand Government Full time

Are you seeking a role in a fast-paced clinical environment?
Join Te Toka Tumai's Adult Emergency Department and Clinical Decision Unit to lead and support our clerical team
We have a permanent part-time opportunity available (0.4 FTE)
Te whiwhinga mahi | The Opportunity
We are looking for an individual who is highly motivated, lives our Te Toka Tumai values, possesses excellent interpersonal skills and the ability to work well with rapidly changing priorities to join our fast-paced and dynamic Adult Emergency Department (AED) and Clinical Decision Unit (CDU) team.
As an early point of contact for patients and visitors, the clerical team plays a critical role in providing a high-quality, patient-focussed experience through both face-to-face and telephone interactions. You will work alongside another clerical team leader to promote positive changes that enhance performance, quality and equitable patient outcomes. Your responsibilities will include implementing quality initiatives and process changes, supporting staff in their personal and professional development, fostering a positive team culture, and providing education to ensure that we are continually striving for excellence. Reporting directly to the Operations Manager of AED and CDU, you will act as the key link between the administration team, the service, and the wider hospital.
For further details, please refer to the position description here.
Nga Pūkenga Motuhake | Important Skills

Have previous in administration or reception experience (experience in the health sector is beneficial)
Be proficient in the use of technology and IT systems
Have excellent verbal, written and interpersonal communication skills

**Desirable skills**:
Experience in change management and leading a team
Ko wai mātou | Our Organisation
We are Te Whatu Ora Te Toka Tumai Auckland. We provide health and disability services to more than half a million people living in central Auckland, regional services for Northland and greater Auckland, and specialist national services for the whole of New Zealand. Our main sites are Auckland City Hospital, Greenlane Clinical Centre and Starship Children's Hospital, located in central Auckland.
We are part of Te Whatu Ora - Health New Zealand, the overarching organisation for New Zealand's national health service. Te Whatu Ora leads the day-to-day running of the health system, with functions delivered at local, district, regional and national levels.
We are committed to upholding Te Tiriti o Waitangi and providing culturally safe care. We value role modelling manaakitanga as demonstrated by Ngāti Whātua in the gifting of their whenua on which our hospitals stand. We aspire to having a workforce reflective of the communities we serve and achieving equitable outcomes for all.
He aha ngā painga o tēnei mahi mōu | Why you will enjoy working here
We recognise there is more to life than mahi | work, and we encourage and provide access to all our staff several services and benefits to support themselves whilst they are employed within Te Toka Tumai.
For more information on what we offer, please click here.
Me pēhea te tuku tono | How to apply
Advert closes - Sunday, 28th May 2023 at 5.30 PM

Click here to view details about our recruitment process