Team Leader
4 months ago
At thl, we're not just about travel; we're all about creating unforgettable journeys. As the leading tourism enterprise in New Zealand, we take pride in managing esteemed local brands such as Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting Co. Our reach extends beyond borders as the largest campervan rental entity globally, with a presence in New Zealand, Australia, the United States, and the United Kingdom. Our impressive array includes renowned names like Maui, Britz, Apollo, Mighty, Cheapa Campa, Hippie, El Monte RV, Roadbear, and Just Go.
**The role**
Are you ready to lead a team dedicated to crafting unforgettable holiday experiences?
We are seeking an energetic **Customer Service Team Leader** to join our Auckland Rentals team. This key position is dedicated to guiding our customer service team to new heights of operational success, while guaranteeing that each guest's experience is memorable and valued.
**What you'll do**:
- Lead up to 20 passionate customer service crew members
- Collaborate with a diverse team, including the Branch Manager, Workshop Leaders, and Marketing gurus
- Drive impeccable customer service standards and sales excellence
- Empower your team through effective coaching, communication, and feedback
- Provide training and support to new team members
- Master the art of multitasking in a fast-paced environment
**Who you are**:
- A holder of a current driving licence
- Experienced in delivering top-notch customer service and team leadership
- A strong communicator with a knack for solving problems and making decisions
- Motivated by challenges and capable of juggling multiple priorities with ease
**Your Impact**:
- Be the daily champion for our Local Hosts and Retail crews
- Shape the guest journey from the reception desk to the open road
- Foster a positive work culture and set the standard for performance and attitude
- Plan and manage crew rosters, ensuring seamless operations.
- Resolve guest complaints with positivity and efficiency, exceeding sales targets
**Why join us?**
Join a team that lives and breathes travel and experiences. Want to go on a road trip with friends and family? We'll hand you the keys. Want to go caving and abseiling? We'll provide the gear. Working for thl opens a world of fun experiences, and you'll probably have to rewrite your bucket list. We offer a competitive salary, flexible work arrangements, and development and career opportunities. Our diverse crew will make you feel welcome from day one.
- Reference #- 46989- Posted on- 24 Sep 2024- Closes on- Location(s)- Auckland South- Expertise- Customer Service- Job level(s)- Experienced/Skilled- Work type(s)- Full Time- Group division- THL Rentals
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