Chief Advisor, Service Design

8 months ago

Wellington, New Zealand Ministry of Education NZ Full time

**Drive the service design strategy and initiatives for the education workforce.**:

- **Permanent role based in Wellington, flexible location arrangements negotiable**:

- **Salary range $135,287 - $164,462 + 3% kiwisaver**
- He mea _**_tārai _**_e mātou te _**_mātauranga_**_ kia_**_ rangatira_**_ ai, kia _**_mana taurite_**_ ai ōna _**_huanga_**
- We work to _**_shape_**_ an _**_education_**_ system that delivers _**_equitable_**_ and _**_excellent outcomes_**

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our ākonga in our education system.

Te Tāhuhu o te Mātauranga recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown. We are committed to having Te Tiriti o Waitangi at the forefront of our work for and with Māori students, their whānau, hapū and iwi.

**Mō tēnei tūranga | About this role**

Are you ready to embark on a journey of transforming education through innovative service design? We're on the lookout for a visionary Chief Advisor to pioneer a brand-new era of user-centric excellence within the Ministry of Education. If you're a mastermind of design strategy, a guru of user satisfaction, and a trailblazer of operational efficiency, this is the role you've been waiting for

As our Chief Advisor - Service Design, you'll play a pivotal role in transforming education workforce services from the ground up.

This role is responsible for guiding the design process, facilitating collaboration and ensuring the successful delivery of service design solutions that enhance the experience of the education workforce towards achieving positive and equitable outcomes for ākonga. We're committed to crafting a culture where every decision is centred around our users.

For more information on this position, please read through the attached Job Description.

Our team is based in central Wellington. However, we are open to applicants located across the country.

**We also offer**:

- Flexible working arrangements where everyone feels valued & supported
- The ability to purchase extra days leave
- A range of employee network groups
- An inclusive environment that encourages your personal cultural competency journey
- Development and learning, including mentorship programmes and internal secondments
- Wellness initiatives to support your overall health and wellbeing

**Mōhou ake | About you**

You will have the ability to effectively engage and collaborate with cross-functional teams and stakeholders at all levels, to achieve shared results, as well as strong written and oral communication skills and ability to adjust style to the needs of the audience.

You have great creative thinking skills, with the ability to approach challenges with a design thinking mindset and a keen ability to generate and evaluate innovative ideas and solutions.

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.

You will also demonstrate:

- An advanced knowledge of human-centric design and extensive experience in service design, user experience (UX) design, or related fields.
- Previous experience leading improvement initiatives and a track record of bringing people together and leading, coaching and mentoring others to achieve outcomes.

**Mātau rōpū ake | About our group and team**

Te Pou Ohumahi Mātauranga | Education Workforce is a key part of the Ministry.

We develop the education workforce strategy, including a focus on specialist services, employment relations, pay equity, education payroll, supply and scholarship functions. Our group ensures the system has the right people in the right places at the right time for early learning, kōhanga reo, schools and kura. We have links to tertiary education organisations, in particular wānanga, iwi and Māori, peak bodies and others, in the co-design of solutions to workforce challenges, such as provision of teachers with te reo and mātauranga Māori knowledge and Pacific languages.

The newly established Workforce Design Team within Te Pou Ohumahi Mātauranga is focused on making key improvements to the services and initiatives offered to our education workforce, so that they are easy to access and navigate. We work with the sector to understand the needs of users and design integrated, equitable and accessible solutions.

**Kua rite koe mō tēnei mahi? | Are you ready to make a difference?**

If this opportunity interests you, please submit your cover letter and resume by using the ‘apply' button. In your cover letter we'd like to know about you, your values, or anything else you'd like to sh

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