New Zealand Team Leader

3 weeks ago


Auckland CBD, New Zealand JENZA Travel Servicecs Full time

Job Title - New Zealand Team Leader
Job Location - Auckland based
Number of positions - 1
Employment type - Permanent
Days Required - Monday to Friday and occasional weekend support.
Hours Per Week - Minimum of 37.5 days per week
Salary Band - $62,500

Job description

We are seeking a Team Leader based in Auckland, responsible for supporting four key functions within this division: personnel management, inbound program completion, outbound sales, and participant operations.

Outbound Sales
- Increasing the number of participants onto JENZA programmes
- Utilize innovation to improve sales conversion rates
- Meet and exceed sales, revenue, conversion, and productivity targets
- Follow the JENZA sales process for customer connections
- Gather consumer insights and trends for customer improvements
- Managing all forms of customer communication platforms

Personnel Management
- Supporting the management of the New Zealand executive roles
- Provide daily supervision to the team to deliver results and increase productivity
- Conducting one to ones of direct reports, performance appraisals, mentoring and coaching sessions to encourage staff development

Inbound Program Assistance
- Assist with welcoming fortnightly groups of international participants into New Zealand
- Running inbound program orientations (3-5-day options)
- Conduct pre-departure calls with participants to ensure they are prepared for their upcoming trip
- Fulfilment of all program inclusions
- Upsell product offerings when participants enter New Zealand

Participant Operations
- CRM Hanover and Pipedrive system trained
- Ensure daily operations of all programs are running smoothly
- Support and promote the product portfolio through relevant networking opportunities in New Zealand
- Convert deposited participants into travelled participants

Job Pre-Requisites
- A minimum of one-year managerial experience is required, showcasing the ability to exhibit effective leadership skills and foster the growth of a team of direct reports
- Effectively welcoming and managing groups of international travellers aged 18-30 into New Zealand
- Sales and Operations experience required in youth and travel industry for a minimum of 2 years
- Previous knowledge in working holidays across European, American, New Zealand, Australian, and Canadian markets
- CRM system trained, preferably with experience in Hanover or Pipedrive
- Proficiency in collaborating effectively within cross-functional teams, displaying adaptability, and demonstrating a solution-oriented approach
- Proficiency in operating effectively within a dynamic and rapidly evolving environment.
- Experience in working and living abroad is considered advantageous

Pay: $62,500.00 per year

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Sales and Operations in youth and travel industry: 2 years (preferred)
- managerial: 1 year (required)

**Location**:

- Auckland CBD, Auckland (required)

Application Deadline: 31/05/2024


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