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Wfm Service Consultant
5 months ago
Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.
Makes Work Life Better is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.
How do we make work life better?
- By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences
- By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
- By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users
**Location**: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in New Zealand or Australia
About the opportunity
The WFM Service Consultant participates in all stages of the implementation lifecycle (discovery, configuration, testing, deployment, post go-live support), under the direction of the Project Manager, and may lead one or more activities. Project responsibilities include gathering customer requirements, configuring the Ceridian solution to meet documented customer requirements, setting and managing customer expectations, providing guidance to Associate Consultants, identifying risks and communicating issues to the Project Manager.
What you’ll get to do
- Provide Implementation Services to Customers and document and validate customer’s business requirements and map to Ceridian functionality
- Attend internal project meetings and provide status on progress of activities and deliverables
- Provide customers with follow-up consulting and general assistance in areas of expertise and be a “go-to” resource for specific functional areas for both internal and external users
- Contribute to internal Implementation initiatives, document solutions, and contribute to a solutions repository
- Contribute to internal knowledge share; review posted feedback on a continuous basis and respond to questions and participate in Continuing Education sessions
- Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
What’s in it for you
- Encouragement to be the best version of yourself at and away from work:
- YOUnity diversity and inclusion programs
- Amazing time away from work programs
- Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
- Recognition for your contributions through excellent pay, perks, and rewards
- Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
- Opportunities to fuel your career growth through numerous internal and external programs and events
Skills and experience we value
- Bachelor’s degree or equivalent experience
- 5+ years’ experience in a Software Implementation role or 2+ years of experience in a Time & Attendance/Rostering, HR, Payroll Software role.
- Experience with New Zealand employment legislation / Fair Pay Agreements / NZ holiday Act highly regarded
- Proficient in Microsoft Office products
- Experience with software in a SaaS / Cloud computing environment.
- Basic understanding of relational databases and SQL an asset
What would make you really stand out
- Customer relationship acumen
- Ability to engage with multiple projects & customers at the same time and manage priorities
- Excellent organization, communication, and collaboration skills
- Ability to lead and facilitate customer workshops and sessions
We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.