Personal Assistant to The Head of Customer

5 months ago

New Zealand Westpac New Zealand Full time

Personal Assistant- Based in Britomart, Auckland- Full time, Permanent position- Personal Assistant to Head of Customer Experience North

Our purpose at Westpac is to help New Zealanders succeed. This is what we do, who we are and why we come to work every day. Together Greater working in partnership to build a fairer and stronger New Zealand for Westpac people, customers and communities connects all of us, as well as our customers and communities with our purpose. Through working together to achieve greater things, we’ll help New Zealanders to succeed.

By having our purpose, values, and behaviours at the heart of our work, in every decision, every customer interaction, every moment, we will achieve our ambitions under our strategy.

Mō te tūranga | About the Role

As the Personal Assistant, you will work behind the scenes to make it all happen. You will provide the highest level of professional support to the Head of Customer Experience North while seamlessly co-ordinating an effective and efficient office, driving administration tasks and generally supporting the broader teams.

The CX North team includes our branch network north of Taupo and our Contact Centre. You are responsible for coordinating this busy team, your outstanding organisational skills will be utilised to support the performance of the team, while managing a busy diary, travel bookings and accommodation, preparation of documentation for presentations, communications, special projects and operations support to the Head of Customer Experience North and wider team. You will also be required to prepare agendas, meeting co-ordination, minute taking, action recording and tracking.

Nā tāu rourou | What will you bring?

Highly motivated and comfortable working to deadlines, you will show initiative and innovation, be an exceptional communicator and have a strong sense of integrity when handling confidential information. A high level of professionalism, a solid technical aptitude (MS Office) and a proven capability within a professional service environment is essential. Your energy, attitude and people skills will see your success in this highly dynamic environment.

Resilience, adaptability, initiative, and attention to detail are critical along with the ability to problem solve and deal with complex and at times challenging requests. We are looking for someone with confidence, tenacity, and a can-do attitude that can add immediate value to this mutli-faceted role.

Flexible working approach and be able to cope in a demanding environment with volume you will have a high level of professionalism and proven success as a PA (3-5 years); used to working with senior management within a large complex, corporate environment. You are confident with IT for large and small presentations / video conferences and mobile phones.

Westpac Hei Wāhi Mahi | Working at Westpac

In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:
- 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best- Additional purchased leave options up to 4 weeks per year- Banking benefits, insurance discounts and superannuation scheme- Growth and development - we provide opportunities for development and promote internal mobility- Recognition - we recognise and reward our star performers- School holiday subsidy - help you balance work and family during school holiday- 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac - it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us - we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities - your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Great

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