Senior Manager, Digital Solutions
2 days ago
Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
**Join Visa: A Network Working for Everyone.**
**Job Description**:
Visa is looking for a passionate payments solutions professional to join our Digital Solutions and Product team in New Zealand.
The Digital Solutions team lead Visa’s efforts in Australia, New Zealand and the South Pacific to bring new digital payment solutions and experiences to life, through our clients and partners. We are champions of Human Centric Design methodologies, and we use them to deliver Visa’s latest technology solutions to create amazing digital payment experiences.
Based in Auckland, the Digital Solutions Manager, will be responsible for developing and deploying the digital payments roadmap for, and in partnership with, one of Visa’s key financial institution clients. The role works in close collaboration with the Visa account team responsible for the client relationship.
**What a Digital Solutions Manager does at Visa**:
You will be responsible for leading the implementation of the clients’ digital roadmap, including API & SDK technology available via the Visa Developer Platform and enabling technologies through Visa’s Business Enhancements Release. You will also facilitate connections with Visa fintech partners and Visa technology platforms and capabilities for mobile and other digital channels. In collaboration with local and global Visa experts, the role is the go to-person on all things digital payments, including Visa APIs and their technical implementation, consultation in their development, oversight and support in testing, certification and post-production phases as well as debugging, with the assistance of engineers from the Visa Developer platform.
As a dedicated product SME for one of Visa’s most valued clients, you will work closely with the Client Relationship Management Team to support the client in the following ways:
- Be responsible for facilitating the delivery of an agreed digital experience roadmap alongside our client partners.
- Actively support the delivery of product design sessions, more detailed co-creation sprints and all other digital related initiatives.
- Prepare and maintain detailed project plans, status reports, and issues logs, with a key focus on coordination and delivery of the client’s digital initiatives.
- Work closely with the client’s product managers, project managers, technology engineers and partners for the delivery and successful ongoing management of Visa technology.
- Represent complex customer change requests, system or operational requirements; negotiate and manage expectations internally and externally.
- Gathering and documenting project requirements while providing client consultative guidance on Visa fees, features and functionality.
- Work alongside the Visa Developer, Digital Product and Client Support Readiness teams, utilizing their knowledge and expertise to maintain a working and current understanding developing products, especially APIs and SDKs and services to support and develop client initiatives
- Identify and analyze processing issues with client impacts; consistently communicate situational status and resolution; advise on SLA performance both internally and externally and develop improvement plans to address technical problems.
- Lead complex cross regional or cross functional customer service delivery initiatives and work towards achieving client and key stakeholder acceptance of deliverables.
- Stay current with industry and client trends and maintain a strong knowledge of developing Visa products and services.
**Qualifications**:
- Bachelor’s degree in Computer Science, Information Technology or equivalent work experience in a business analyst, customer support role in software or financial services.
- Relevant experience in project management or customer support role in software, financial or information service.
- Experience with development in mobile payments and/or mobile platforms or in payments systems integration including NFC, secure elements, contactless payments, online/remote payments, and in app payments.
- Exposure and knowledge to agile methodologies and frameworks like scrum, Kanban etc.
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