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Team Leader

4 weeks ago

Auckland City, New Zealand Auckland District Health Board Full time

Looking for a role with purpose? A chance to make a difference? Now is the time to join us

Step** **into a mature, stable, hardworking team - working together to get the job done As a whole the purpose of this role is to provide support for the End User environment across the Northern Region customer base. You will be **assisting the TPM End User Experience Manager** in the delivery of a ‘fit for purpose’ end-user experience.

**What you can expect**
- Manage the End User technical services team. They provide support for the regional desktop, laptop, printer and mobile fleet and ensure a secure and highly available end-point environment
- Contribute towards strategic planning, design, and installation of the end-point fleet; supporting BYOD platforms and associated security of unsecure devices
- Coordination in the Regionalisation of all services, offered by the End User Service team
- Lead, coach and mentor team members through effective delegation, performance development and appraisals along with learning and development planning
- Contribute to performance, team capacity monitoring and budget development

**What we need to see from you**
- 3+ years’ Experience leading an IT Service Desk team of 8+ team members
- Hands-on experience with providing Level 1, 2 and 3 support for desktop and mobile telephony systems
- Hands-on experience with supporting Microsoft core technologies (Windows Operating Systems, All Office Products), desktop peripherals
- Good functional understanding and experience of IT infrastructure technologies and of the ITIL (V3) framework

**What you can expect in return**
- Working in health brings its own special kind of reward and we’re passionate about it. Through our people, there’s a collective drive to deliver professional, sustainable and efficient services, creating a workplace that people are proud of
- A supportive team environment with depth of expertise to support you
- Ongoing personal development with personal and professional development opportunities to get involved in
- A flexible and remote enabled working environment
- Acute focus on well-being with dedicated well-being events

We are biased, but there has never been a more rewarding time to be in Healthcarean industry that’s continually making huge advancements in technology solutions that better health outcomes, but also how our services aim to deliver equitable health outcomes for all New Zealanders.

**Applications Close: Tuesday 31 January 2023

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