Sales Quality

4 weeks ago


Auckland City, New Zealand Trustpower Limited Full time

Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata.

Mercury is a bold future focused organisation, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose; Taking care of tomorrow, connecting people and place today. This pushes us to do all we can to create a better future for our people, communities, and Aotearoa.

**Our Opportunity**:
The Sales and Quality Assurance Administrator is the key to ensuring we provide a quality and legally compliant sales experience to our customers. You will objectively execute compliance and quality assurance call monitoring to provide holistic insight across customer, agent, and system interactions for the Direct Sales channels.

You will be passionate about getting to the root cause, contributing to continuous improvement, and driving quality outcomes for our customers and sales agents alike.
- Monitor, evaluate, investigate and report on sales calls and customer complaints.
- Provide administrative and co‐ordination services that support sales quality control.
- Communicate suggestions for sales training, system, process, and performance improvements.

This is a 12 month fixed term parental leave cover role.

**We are looking for**:

- You'll be decisive by nature and can draw solid conclusions using an array of investigative methodologies.
- Happy to challenge their own perspective and biases, ask the hard questions and activate their critical thinking skills.
- Someone who is comfortable working to deadlines in a fast-paced, fluid environment.
- A keen collaborator who loves building rapport and developing strong professional relationships with their colleagues.
- Exceptional listening skills, accuracy, and attention to detail.

**Mercury offers (full benefits are listed on our Career Page)**:

- Excellent training and ongoing development - we have great online courses available to all staff
- A diverse workplace where your unique abilities and talents will be recognised and encouraged
- The opportunities, career paths and facilities associated with working for one of New Zealand's largest energy providers
- Modern offices with collaborative work spaces,
- Access to our e-bikes and great end of trip facilities
- Fresh fruit delivered twice a week

Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future. Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued.

**Job Details**:

- Reference #
32220- Posted
25 Aug 2023- Closing
11 Sep 2023 12:00- Location(s)
Auckland, Oamaru, Tauranga- Expertise
Administration, Sales- Job level(s)
Entry- Work type(s)
Secondment



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