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Service Delivery Technician

4 months ago

Auckland City, New Zealand Health Alliance (hA) Full time

**Ko wai mātou | Who are we?***

Te Whatu Ora Health New Zealand manages all health services, including hospital and specialist services, and primary and community care. Hospital and specialist services are planned nationally so they can be delivered more consistently across the country. It also manages national contracts.

Data & Digital has a big role to play in the transformation of health and we invite you to join our exciting journey in supporting the Northern Region of Te Whatu Ora, our National Health System.

**Mō tō Mātou Rōpū - About Our Team**

We have a vibrant, busy team - and looking for the right team members to come and join us We develop lasting partnerships through; collaboration, working to a common goals, recognising and celebrating success and sharing knowledge and information.

**Te Whiwhinga Mahi| The Opportunity**

The purpose of this role is to support Te Whatu Ora customers by providing quality services in the procurement, provisioning, administration, connection, and support of mobile telecommunication devices using our well developed guidelines and industry standards.

**Ngā Pūkenga me ngā Wheako - Skills & Experience**
- Tertiary Education in related IT disciplines within experience in service delivery, preferably in an IS environment
- Experience in provisioning and supporting mobile devices such as smartphones and tablets
- Experience with generating cost/usage reports with a high level of accuracy and attention to detail
- Strong customer service together with adept Microsoft Excel skills
- Excellent communication skills together with the ability to effectively prioritise

**What you can expect in return**
- Working in health brings its own special kind of reward and we’re passionate about it. Through our people, there’s a collective drive to deliver professional, sustainable and efficient services, creating a workplace that people are proud of
- A supportive team environment with depth of expertise to support you
- Acute focus on well-being with dedicated well-being events

**Me pēhea te tuku tono | How to apply**

**Applications Close: Thursday 29 February 2024