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Level 1-1.5 Support Analyst

4 months ago

Christchurch, New Zealand Sourced Full time

Continue your tech career in a family owned MSP with welcoming and supportive cu
- Great work environment, convenient location, with lots of amenities nearby
- Level 1/1.5 helpdesk with professional development opportunities
- Continue your tech career in a family owned MSP with welcoming and supportive culture
- Great work environment, convenient location, with lots of amenities nearby
- Level 1/1.5 helpdesk with professional development opportunities

If you are passionate about showcasing your IT Support skills and enjoy a curry lunch on Friday then this is an exciting new role to consider.

**What’s in it for me?**
This is an exciting opportunity to join an established, family owned and operated MSP that has a loyal and varied client base. Here the owners work in the business alongside the team to maintain a strong internal culture where everyone is empowered and trusted to deliver outstanding IT services, solutions and support to customers.

Currently based in North Christchurch, this company has a modern office that is close to numerous shops, cafes and amenities.

**What would I be doing?**
You will be providing level 1/ 1.5 help desk support and occasional onsite technical support for a range of clients. Your responsibilities will include logging, fixing and escalating when required client support tickets, and assisting with O365 administration and set up. You will also assist with PC, hardware and software set up, and helping out with some networking issues. A key focus of this role will be to monitor client dashboards to identify and resolve technical discrepancies either to ensure current SLA’s are being met and/or to flag new billing opportunities. This is a role that you can make your own and truly contribute to the growth of the company.

**What do I need?**
To be considered for this role, you will have;
- 2 - 4 years of experience in IT support / helpdesk roles
- Experience with ConnectWise or a similar MSP management system
- A current New Zealand driver’s licence (restricted or full)
- Working knowledge of general IT hardware and network diagnostics
- Strong technical understanding of Microsoft Office 365 suite and PC / Server hardware
- Ideally some Microsoft certifications covering O365 or an A+ certificate or similar
- Experience dealing with clients / customers
- Excellent written and spoken English skills and phone manner
- EQ, independence, motivation, enthusiasm and professionalism

Please note for this role you must currently be in New Zealand with work rights holding either NZ Citizenship, Residency or a valid ongoing work visa.

What do I do now?

**Who are we?**
Sourced is a specialist IT Recruitment Agency primarily focused on permanent & contract positions within the Christchurch, Auckland, and wider New Zealand, IT and Technology sector.

**Overseas and New Zealand bound?**

SK930129A