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Senior Support Analyst

4 months ago

Christchurch, New Zealand Christchurch City Council Full time

At the Council we value the free-thinkers; those with the courage to look at things in new and interesting ways, and make their voices heard. We are after team members brave enough to think outside the box to constantly strive towards improvement in our practices and strategies. If you're not afraid to bring new perspectives and challenge the status quo, you'll fit right in.

Each team is responsible for the implementation of best practice - using methodologies and appropriate policies and procedures across Service Desk and support activities.

We are looking for an experienced Senior Support Analyst to join an organisation which will offer you career progression, stability and variety. You will be committed to growing your skills while providing the best possible service to the people of Christchurch - creatively, innovatively and effectively.

This role will include providing advice, assistance and problem solving in an area that strives for continual service improvement. You will have extensive Service Desk experience in supporting hardware & software in large organisation to support you to achieve your objectives.

You will possess a high level of written and verbal communication skills, as well as a high level of knowledge of key Council systems, hardware and business process and be comfortable providing training to new team members as well as providing ongoing mentoring to existing team members.

A high level of interpersonal skills and experience will enable you to provide leadership support on behalf of the Service Desk for any project activity coupled with your willingness to continue learning in a rapidly evolving environment.

If you are passionate about helping customers, building a world class Service Desk, enjoy working with a range of technologies and are looking for a role which will offer you challenges in a professional environment, then joining our team will be great next step for you. Let's talk.
- To view the position description please click on the link at the foot of this page_

**_ Additional recruitment information:_**

**_ Hours of work: Full time - Permanent Position_**

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