Residential Services Officer

3 months ago

Auckland City, New Zealand New Zealand Government Full time

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

Discover a career with purpose at MBIE
- Be part of a newly established team that provides front-facing services at Te Āhuru Mōwai o Aotearoa (Mangere Refugee Resettlement Centre)
- Salary ranges from $55,624 - $65,829 with KiwiSaver and wellness benefits
- Permanent full-time position | based in Auckland.
- Multiple positions available Tēnei tūranga - About the Role:
The Refugee and Migrant Services (RMS) branch in Immigration New Zealand upholds New Zealand’s international humanitarian obligations and commitments and works collaboratively across government, sectors and communities to welcome, protect, and enable migrants and refugees to resettle and thrive in New Zealand.

The Refugee Quota Programme team within RMS delivers refugee resettlement programmes for New Zealand. A new team of Residential Services Officers has been established within the Refugee Quota Programme to provide high quality front-facing services at Te Āhuru Mōwai o Aotearoa.

As a Residential Services Officer you will contribute to the operations of Te Āhuru Mōwai o Aotearoa by acting as the key point of contact for quota refugees and asylum seekers who are accommodated at the centre, from their arrival and through the duration of their stay. You will also act as a key point of contact for visitors and service providers requiring access to the centre.

You will participate in planning and organising in relation to the day-to-day operations at Te Āhuru Mōwai o Aotearoa, and provides quality services relating to the care, wellbeing and rights of refugees and asylum seekers. You will liaise with other service providers to maximise efficiency and ensure the smooth running of the refugee orientation programme.

The team operates on a 24/7 basis and the Residential Services Officers work on rostered shifts.

This is a great opportunity to be part of a newly established team and a branch that is passionate about supporting New Zealand’s broader international humanitarian obligations. We will provide you with assistance to further develop your career aspirations.
Ngā pukenga me ngā wheako e hiahiatia ana
- To be successful in this role, you will need to be able to demonstrate that you have experience in, or have the qualities that would enable you to successfully perform, the following tasks:

- Proactive and confident customer service skills gained from working in front-facing customer-centric roles, balancing both incoming calls and visitors.
- Excellent communication and interpersonal skills, encompassing putting the other party at ease, active listening, questioning and summarising.
- Good written communication skills to enable the presentation of ideas, information and advice in a way that is understandable and acceptable by a range of audiences.
- Previous experience working in a positive and sensitive way with people of diverse cultural backgrounds, gender and abilities.
- Ability to work effectively without direct supervision.
- Strong analytical skills and a demonstrated ability to exercise sound, reasoned judgement.
- Solutions orientated and strong problem-solving ability.
- Excellent organisational skills, with an ability to prioritise and manage high workloads in sometimes challenging situations and to meet deadlines.
- Comfort using the Microsoft Suite - including Word, Excel and Teams; and facilities management systems.
- Ability to discreetly deal with confidential information.
- Knowledge of a language of a major client group of the Refugee Quota Programme and/or exposure to overseas travel or other cultures would be an advantage but is not essential.
- Police vetting is required.
- Required to drive and must hold a full current driver licence.
- Able and willing to undertake shift work as per the team schedule and in accordance with MBIE policy on a 24/7 basis.

**Ētahi kōrero mō MBIE - About MBIE**:
MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.
We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.
People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.
- Mahi Tahi - Better Together
- Māia - Bold and brave
- Pae Kahurangi - Build our Future
- Pono Me Te Tika - Own It

Our aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means ‘lifting to make successful'.
MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effec

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