Customer Service Officer

4 weeks ago


Invercargill, New Zealand Team Global Express Full time

Customer Service Officer

Location: Invercargill

Full Time
- New Team, New Culture - A rare opportunity to be a part of an exciting companywide transformation
- Collaborate with industry and technical experts to grow your knowledge
- Immerse yourself in our inclusive, diverse, and supportive culture

About Team Global Express NZ

Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating in New Zealand.

We are a customer-centric, safety-obsessed business with a high-performing, values-based team. We move the companies that drive the world, enabling New Zealand to flourish.

Connecting people and communities| Driving eCommerce | Moving New Zealand

With an unrivalled and expansive network, Global Express builds unique, innovative, and tailored transport and logistics solutions.

Here at Global Express New Zealand, we remain committed in our efforts to stay on track with our carbon reduction goals for 2030. We are actively managing carbon footprint with Toitū Envirocare and are members of the Sustainability Council of New Zealand, ensuring we do our part to preserve Aotearoa’s environment.

Your Opportunity

Team Global Express are seeking to hire a proactive and enthusiastic person to join our team in Invercargill as Customer Service Officer. This is a full-time role that will be responsible for assisting with any customer enquiries and service-related issues, supporting the National Contact Centre and Invercargill branch operations in managing complex escalations.

Working as part of the TGE team, you will be a team player, possess excellent customer service skills and take pride in your role.

Key Responsibilities
- Respond to all customer enquiries in a timely manner
- Accurately communicate relevant service information
- Develop and maintain strong relationships with customers
- Be a readily available resource for new and at risk accounts
- Ensure any customer concerns are resolved effectively
- Provide customer reports when required
- Ensure all information is recorded accurately

Key Skills & Experience
- Customer focussed attitude
- At least six months of experience in a similar role
- Prior experience in the transport/freight industry (preferred)
- Excellent customer service skills
- Interpersonal skills and teamwork skills
- Ability to work to deadlines and self-manage
- Proven leadership skills

In return, we deliver a top-class work environment where we put you first. At Global Express NZ, we are interested in your personal growth and development. We want to know your career aspirations and help you achieve them

Additional Information

We believe in nurturing a diverse and inclusive workplace that celebrates different points of view and gives everyone the chance to contribute as we build a bigger and brighter future.

It’s never been a more exciting time to join our team as we take the next step in our journey.

Partnered with Allegro Funds, a prestigious transformation, and turnaround private equity firm, we're looking to the future and working towards new and exciting ways to put our customers' businesses at the forefront of our decision-making.

If you're interested in being a part of the Global Express team, please click on 'Apply'

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and Drug & Alcohol Testing. (Medical Assessment for safety critical roles)

Global Express is an Alcohol and Drug Free Workplace.

Diversity and Inclusion

We celebrate difference.
- Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

To find out more about us, visit

About - Team Global Express



  • Invercargill, New Zealand Shred-X Full time

    **About New Zealand Couriers** Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in,...


  • Invercargill, Southland, New Zealand Southlanddc Full time

    Company OverviewSouthland District Council is a local government agency responsible for managing the largest land area of any territorial authority in New Zealand. Our diverse team of 200+ staff are spread across three Invercargill offices and seven area offices, working together to enhance the social, economic, cultural, and environmental wellbeing of...


  • Invercargill, New Zealand Findex Full time

    We are looking for an energetic and motivated individual to join our diverse and collaborative team as a Client Services Officer. This is a full-time, permanent role, based in our Invercargill office. **The Opportunity** We are looking for an energetic and motivated individual to join our diverse and collaborative team as a Client Services Officer. This is...


  • Invercargill, Southland, New Zealand Tangram Full time

    Delivering Exceptional Service at TangramAbout the Role:We are seeking a highly skilled Customer Service Ambassador to join our dynamic team. As a Receptionist working Tuesday and Wednesday, 0830 - 1700, you will be the first point of contact for our community.Main Responsibilities:Welcome visitors and provide assistance and direction as needed in a warm and...


  • Invercargill, New Zealand LGJobs Full time

    **Permanent Part-Time**: Our Aquatic Customer Service team are often the first point of contact and the last too. They don't just answer calls; they greet our visitors, handle retail sales and deal with other queries wherever they are able to and have a wide knowledge of Splash Palace and how we operate. **Key responsibilities for this role include**: -...


  • Invercargill, Southland, New Zealand Ryman Healthcare Full time

    About the RoleWe have an exciting opportunity to join our supportive team at Rowena Jackson Retirement Village as a Part-time Receptionist working Tuesday and Wednesday 08:30 - 17:00.In this role, you will be the first point of contact for residents, relatives, visitors, and staff, providing a hospitable and helpful service. Your responsibilities will...


  • Invercargill, Southland, New Zealand Ryman Healthcare Full time

    About the RoleWelcome and Assist visitors with warmth and efficiency, providing direction as needed.Provide Administration Support, including accounts, office/reception duties, and ensuring a hospitable service to residents and staff.Communicate Effectively with residents, relatives, visitors, and colleagues, answering phone calls in a courteous and timely...


  • Invercargill, Southland, New Zealand Enterprise Recruitment Full time

    Job Description\As a rapidly growing company, Tyremax is seeking an enthusiastic and experienced person to join their head office based in Invercargill as an Office Administrator.\Main Responsibilities\Coordinate nationwide travel arrangements.Provide exceptional customer service through effective communication.Support the Marketing, Finance, and Customer...


  • Invercargill, Southland, New Zealand Tangram Full time

    Job DescriptionThe successful candidate will be responsible for providing exceptional customer service and sales services to internal and external customers. Key responsibilities include greeting and engaging valued customers, completing rental and return transactions efficiently, selling Hertz rental options, and ensuring overall customer...


  • Invercargill, Southland, New Zealand Foodstuffs South Island Limited Full time

    Customer Service Expert Opportunity**Job Description:**We are seeking a highly motivated and customer-focused individual to join our team as a Duty Manager/Grocery Assistant at Otatara Four Square. As a key member of our team, you will be responsible for delivering exceptional customer service, managing store operations, and contributing to the growth of our...


  • Invercargill, New Zealand The Warehouse Full time

    Company Description At Noel Leeming, we live and breathe a fast and innovative culture. Delivering the best in technology and appliances starts with service - and our Passionate Experts are key to our success. The end-to-end service we offer means customers can rely on us to ensure they walk out with the right product for them through live demonstrations,...


  • Invercargill, Southland, New Zealand Scania Nederland B.V. Full time

    Scania Nederland B.V. is seeking a highly skilled and dedicated individual to join their Aftersales Team in Invercargill as a Customer Service Representative.This role involves working closely with the Service Team to ensure customer needs and expectations are met throughout their Scania experience.The successful candidate will have exceptional communication...


  • Invercargill, Southland, New Zealand Ryman Healthcare Full time

    We are looking for a highly skilled Customer Service Representative to join our team at Rowena Jackson Retirement Village. In this role, you will provide exceptional customer service, respond to inquiries, and contribute to creating a welcoming environment for our residents and visitors.About the RoleThis is an excellent opportunity to work in a dynamic and...


  • Invercargill, Southland, New Zealand Farmers Trading Company Ltd Full time

    Sales and Service Assistant OpportunityWe're seeking a motivated and friendly individual to join our team as a Sales and Service Assistant. In this role, you'll provide excellent customer service and contribute to the overall success of our store.Your responsibilities will include:Providing a warm welcome to customers and addressing their queriesSupporting...

  • Customer Service

    4 weeks ago


    Invercargill, New Zealand Red Badge Group Full time

    **What’s in it for you?** - Full time hours, Monday to Friday day shifts - 45 hour week - Competitive pay and be paid weekly - Training, Leadership and Development Opportunities - National Certificate in Security Level 3, First Aid Certificate and more! **Key day-to-day responsibilities**: - Provide a high-level of customer service, safety and security...


  • Invercargill, New Zealand RealNZ Full time

    Immerse yourself in a breathtaking workplace nestled amid stunning bays, golden beaches, and lush hillsides. This isn't your ordinary office - it's an extraordinary opportunity. Fuel your passion for sales and customer service while leaving a lasting impression of professionalism and enthusiasm on our guests. But it doesn't stop at sales; this role invites...


  • Invercargill, New Zealand Carters Full time

    We're looking for a motivated Administrator to join our CARTERS Invercargill dynamic team. With your commitment to outstanding customer service, health and safety and support, you might just be the person we've been looking for. - Become part of a positive team servicing your local CARTERS community - Competitive remuneration + benefits - Forge a long-term...


  • Invercargill, New Zealand Carters Full time

    **Draft Advert CSR Branch Support - Invercargill** We are seeking an organised, multi-tasking extraordinaire to drive an exceptional service as Customer Service Representative - Branch support with our CARTERS Invercargill team. With your commitment to outstanding customer service and support, you might just be the person we've been looking for. - Seeking...


  • Invercargill, Southland, New Zealand Southlanddc Full time

    About SouthlanddcWe are a progressive local government agency, committed to delivering exceptional services to our communities. As part of our team, you'll contribute to shaping the future of our region, balancing the needs of people and environment.Our team of over 200 staff members is passionate about making a difference. With our base in Invercargill and...


  • Invercargill, Southland, New Zealand Trade Me Limited Full time

    Company OverviewTyremax is a leading nationwide wholesaler of globally recognized brands of passenger, 4x4, commercial, agricultural, and industrial tyres. As a rapidly growing company with a strong customer focus, innovative systems, and a commitment to swift delivery, staff engagement, and client satisfaction, Tyremax stands out as one of New Zealand's...