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Customer Service Representative
4 weeks ago
**Draft Advert CSR Branch Support - Invercargill**
We are seeking an organised, multi-tasking extraordinaire to drive an exceptional service as Customer Service Representative
- Branch support with our CARTERS Invercargill team. With your commitment to outstanding customer service and support, you might just be the person we've been looking for.
- Seeking variety & development?
- Earn top rates, employee benefits & buying privileges
- Guaranteed hours and become part of a dynamic team servicing your local CARTERS community
**About the role**
This is a multi-functional role mainly consisting of CSR - Showroom duties but will include supporting Inwards Goods & Trade Sales functions of the branch. No two days will be the same at our branch, so you'll be quick to change pace and thrive on the potential to continually learn and develop your skills. You will be trained in all areas. You'll have a range of duties - so expect to:
- Provide advice to our customers both face to face and over the phone
- Identify products quickly and efficiently
- Process sales documentation
- Maintain showroom stock levels, identify gaps from store shelves & update product displays
- Check, receipt and record all inwards goods movements into the branch
- Run stock receipt audit trails
- Ensure all incoming goods are barcoded with accurate pricing
- Check-in suppliers' products into our operating system
- Ensure freight charges are applied and allocated correctly
- Arrange returns for credit
- Exhibit effective telemarketing sales techniques to achieve branch sales targets
- Support Account Managers with customer orders
**About you**
You'll succeed in this role because you have the following skills, experience, and values.
- ** A team player with the right attitude. **You bring an approachable and helpful attitude, and a willingness to lend a hand and 'muck in' when needed.
- ** The ability to learn new things and willingness to develop** further will also go a long way
- **A real people person. **You have a natural talent for building trust and rapport with our customers; be a key go-to person for both customers and branch staff
- ** Excellent communication skills** - both verbal and written
- ** Computer Literacy. **Knowledge of computer systems and operating skills, while happy to learn new systems
- ** Accuracy, efficiency & detailed oriented. **Your initiative will shine, you will be able to work under pressure and feel comfortable in a fast-paced environment
- ** Building supply chain or trade industry knowledge **is advantageous
- ** Good geographical** knowledge of the area
**Build your future with CARTERS**
At CARTERS, we've been helping build New Zealand - and Kiwi trade careers - for over 150 years. We make it a priority to ensure you're looked after in a professional, inclusive, and supportive working environment where you can be proud of the work you've achieved.
- ** Forge a long-term career **with progression opportunities.
- ** Security and work-life balance.** This is a permanent, full-time job, with no work required on Sundays.
- ** Competitive remuneration package and benefits to support your health and wellbeing.**:
- ** 7.5% Benefits Plan** which includes Superannuation, Death & Disability Insurance, Southern Cross Medical Insurance not to mention a voluntary savings scheme
- ** Company buying privileges** across all CARTERS stores.