Store Manager

3 months ago

Waiheke Island, New Zealand KS Bisla Limited Full time

We are seeking a motivated and dynamic **Store Manager** to lead and manage our store. If you are an expert in inventory management, staff leadership, and delivering a top-notch shopping experience, this is the perfect opportunity for you

**Job Overview**:
As a Store Manager, you will be responsible for the overall management and operation of the store. Your role will focus on maximizing profitability, managing staff, ensuring efficient and high-quality customer service, and maintaining stock and financial records. You will oversee the day-to-day activities, from determining product mix and setting service standards to developing and implementing sales strategies, all while ensuring a safe and compliant workplace.

**Key Responsibilities**:

- **Product Mix and Inventory Management**:

- Determine the optimal product mix to meet customer demand while balancing profitability.
- Establish and monitor stock levels, ensuring that the store remains well-stocked without excessive surplus.
- Work closely with suppliers to negotiate terms, ensure timely deliveries, and maintain a balance of perishable and non-perishable goods.
- **Purchasing and Marketing Strategy**:

- Develop and implement purchasing policies to ensure cost-effective procurement while maintaining high product quality.
- Create and execute marketing campaigns to promote the store’s goods and services, driving foot traffic and customer engagement.
- Set competitive pricing strategies, factoring in market trends, competitor pricing, and profit margins to maintain an attractive product offering.
- **Sales and Customer Service**:

- Actively engage with customers, providing product knowledge and recommendations to meet their needs.
- Oversee the selling process, ensuring that customer service standards are maintained and enhanced.
- Monitor customer satisfaction and gather feedback to continually improve the shopping experience.
- **Financial Management and Budgeting**:

- Manage the store’s budget, ensuring that financial targets are met or exceeded.
- Monitor and maintain accurate records of all stock levels and financial transactions, including sales, returns, and expenses.
- Regularly review financial performance reports and identify areas for improvement to enhance profitability.
- **Staff Management and Development**:

- Oversee the recruitment, selection, training, and development of store staff to ensure the team delivers exceptional service.
- Set clear performance expectations, providing regular feedback and conducting performance evaluations.
- Develop staff training programs to ensure team members are knowledgeable about products and store policies, and compliant with health and safety standards.
- **Compliance and Safety**:

- Ensure the store complies with all relevant occupational health and safety regulations, including safe storage and handling of products, particularly perishable and hazardous items.
- Conduct regular safety audits, ensuring that equipment and procedures are in place to protect both employees and customers.
- Stay up-to-date with legal requirements for retail operations, including food safety regulations and employee safety practices.
- **Promotion and Advertising**:

- Create and implement promotional activities and in-store marketing strategies to boost sales and increase customer loyalty.
- Collaborate with marketing teams to execute digital and physical advertising campaigns, leveraging local market insights to attract customers.
- Track the effectiveness of promotional activities and adjust strategies based on performance data.
- **Customer Relations and Community Engagement**:

- Build and maintain relationships with the local community to enhance the store’s reputation.
- Attend community events and seek partnerships that promote the grocery store as a community hub.
- Actively address and resolve customer complaints, ensuring their satisfaction and loyalty.
- **Reporting and Performance Tracking (KPIs)**:

- Monitor key performance indicators (KPIs) such as sales volume, profit margins, customer satisfaction, and employee productivity.
- Prepare regular reports on financial performance, inventory levels, and marketing campaigns to present to upper management or store ownership.
- Identify underperforming areas and create action plans to address issues and meet store targets.

**Key Performance Indicators (KPIs)**:

- **Sales Growth**: Measure overall sales performance against targets.
- **Inventory Turnover**: Monitor stock levels to ensure optimal rotation of goods.
- **Customer Satisfaction Scores**: Track customer feedback and survey results.
- **Staff Productivity**: Measure employee performance and productivity levels.
- **Profit Margins**: Ensure profitability by balancing pricing and cost management.
- **Employee Retention and Training Completion**: Keep track of staff retention rates and the completion of required training.
- **Health and Safety Compliance**: Ensure regular audits and complian

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