Customer Experience Planner

2 months ago

Te Papapa, New Zealand Simplot Full time

In Australia, the J.R. Simplot Company’s core operations are food manufacturing and agriculture, encompassing potato, vegetable, seafood and sauce operations. We supply a wide range of frozen, shelf-stable and chilled products to Australia and New Zealand’s major retail and foodservice customers and are part of Simplot’s Global Food business. With 17 food manufacturing and processing sites, Simplot Global Food serves retail and foodservice customers in 37 countries, and employs 8,000 people across North America, Latin America and Asia Pacific.

In Australia, we are a leading provider of quality, nourishing and sustainable food, focussed on creating food that maximises value from the best Australian-grown produce and global seafood. Our iconic brands have been an integral part of Australian life for generations, and include Leggo’s, Birds Eye, Edgell, John West and Chiko.

**Culture and Benefits**:
At Simplot, we are fuelled by our purpose: We Contribute to Feeding Our World. We imagine a better future and set goals to reach it. We are committed to working as one Simplot and are guided by our shared values:

- Respect for Resources
- Spirit of Innovation
- Passion for People

We embrace diversity, equity, and inclusion. We care about creating an environment that promotes safety and wellbeing and where our people feel supported, respected and empowered. We do not tolerate any form of discrimination and are committed to providing equal opportunities for all our team members.

Simplot is passionate about cultivating a future where good ideas and inspiring possibilities have the chance to grow. We want our team members to build exciting and fulfilling careers with us and offer professional and personal growth opportunities.

**The Perks**:

- Flexible working arrangements and a variety of engaging Health and Wellbeing programs
- Diverse Leadership Development Programs and Professional Development Support
- Employee Reward and Recognition Program
- Bonus incentives and discounted Health Insurance
- Sensory Club Program - Enjoy and taste our new product launches and access to our Culinary cooking sessions
- Novated Car Leasing Agreements
- Income Protection Insurance
- Opportunity to purchase additional annual leave

**About our role**:
A great opportunity exists for a Customer Experience Planner to join our NZ team, reporting into our Customer Demand and Experience Manager. This role will partner closely with Foodstuffs.

The purpose of this role is to drive improved external Customer Experience engagement, order and service management through:

- ** Product Replenishment & Planning**: Ensure accurate replenishment of customer products and collaboratively develop execution plans, proactively addressing risks to optimize service levels.
- ** Stakeholder Collaboration**:Manage relationships with internal and customer teams to enhance supply chain efficiencies and drive improved service outcomes.
- ** Order & Claims Management**: Oversee internal order processing and claims management for Food Service, QSR, and Retail channels to streamline operations and enhance customer experience.

This role will be based on site, 5 days per week in both our Simplot office and our Customer, Foodstuffs office, both based in Auckland. There will be travel required once a year to the South Island.

**What you will do**:

- Daily Order Management (auto & manual) in customer systems
- Facilitate Simplot ex-factory forecast vs Customer order plan reconciliation & escalation/ issue resolution process with Commercial, Demand & Operations stakeholders
- Execute Simplot NPI & Key Event (run out/run in) delivery - order planning & management
- Drive continuous improvement activities surrounding identified DIFOT/OBSL impact trends - systemization, analytics, process
- Internal order processing management for Food Service OR Retail channel orders
- Internal Claims management for Food Service OR Retail channel orders

**About you**:

- Tertiary qualifications in Business or Supply Chain discipline is preferred but not essential.
- Previous experience as a Vendor Replenishment Planner
- Experience in Food or related FMCG industry is preferred.
- Demonstrated ability to develop cross-functional relationships
- Ability to understand and analyse information and reporting
- Ability to build relationships and problem solve efficiently

Applications close Friday 18th October, however suitable applicants will be considered prior to closing date.

LI-AP1

**Job Requisition ID**:20008

**Travel Required**:
**Location(s)**:GF SNZ Office - Auckland

**Country**: New Zealand

**_

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