Visitor Host

3 months ago

Christchurch, New Zealand Christchurch City Council Full time

**_E nga iwi, e nga karangatanga huri noa i te motu, tenei te mihi atu ki a koutou katoa. He piiraa tenei ki a koe. Haere mai ki te tono mo tetahi tuunga i te Kaunihera o te Taone o Ōtautahi._**

When you join the Christchurch City Council you'll be getting involved first hand and working to shape the future of this city, our communities and environment. As well as working with awesome people within the organisation, you'll find many opportunities to develop and progress your career with us. Christchurch City Council, where it's possible to love what you do.

**About the role | Ko te mahi nei**

Christchurch Art Gallery Te Puna o Waiwhetū is home to our city's treasury of art - a pātaka of unique images, memories and ideas.

We have one exciting opportunity available to work within the Gallery's Visitor Services team to provide visitors with exceptional service, quality information and tailored opportunities for engagement with Gallery programming and events.

Encourage customers of all ages to connect with Christchurch Art Gallery exhibitions, and promote our programmes, events, shop and facilities to visitors and stakeholders. Additionally, you will be responsible for:

- Warmly resolve all enquiries from walk in, electronic and phone in customers, as far as possible at first point of contact.
- Use your knowledge of the exhibitions and collection to provide informative and engaging visitors experiences.
- Support sales in the Design Store
- Respond to and record emergency incidents, accidents, customer problems, procedures for art works and complaints.
- Be part of an exciting schedule of exhibitions as well as a busy calendar of evening functions and events to host, if you're passionate about customer service and the visual arts this could be the perfect role for you

Your responsibilities include:

- Manaakitanga. Looking after others by extending respect, hospitality, generosity, warmth and care to them in a way that both honours them and reflects yourself and our Gallery
- Proactively provide exceptional service and support to customers in an efficient and effective manner
- Carry out basic administration and POS operations accurately and in a timely way. An intermediate level of computer skills will be advantageous
- Care for exhibitions and people in line with Gallery procedures and processes
- Maintain an understanding of the Gallery programme and collection that will enhance and enrich your interactions.
- Develop an understanding of te ao Māori perspectives and tikanga, including accurate pronunciation of te reo Māori. Engage our visitors with these.

You'll make sure our valued visitors to the Gallery are provided with a genuinely warm welcome, and informative assistance is provided in a professional and personalised way. You'll also ensure the safety and security of our gallery, collection and people and contribute to the success of our after-hours functions and retail store.

**About you | Ko Koe Tēnei**
- At least 3 years in a customer service role, and cash handling experience of at least 1 year in a retail or similar environment.
- You'll have previous experience in a front-facing customer service role, with Gallery, hospitality and/or retail experience an added advantage. You're welcoming and enthusiastic, and your natural communication style will help provide a first-class experience for visitors from first point of contact and throughout their visit, so they leave satisfied and fulfilled from the experience.
- You'll have an intermediate level of computer skills in the Microsoft Office suite and have a familiarity with mobile and digital technology. You'll work in an ambitious, inclusive and collaborative environment. We're team players, we support each other and we expect you're the same.

If you're inspired by visual art, exceptional customer service and you believe that art matters and makes a difference in our city, we look forward to hearing from you Join our friendly team and contribute to the cultural well-being of our community.

**What's in it for you? He aha ngā hua ki a koe?**

Working for the Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. You will also benefit from:

- Access to training programmes, workshops, and development opportunities
- Flexible working arrangements - WFH, adjustable start and finish times, option to purchase extra leave.
- Collaboration - exposure to wider areas of the organisation
- Benefits - a variety of benefits for Council staff from health schemes to retail discounts.

With a beautiful central city location, good work-life balance and the opportunity to contribute to making Christchurch a better place to live and work, it's time to get in touch.

**Additional Information | Ko ētahi atu kōrero**:

- Christchurch Art Gallery is open 7 days a week, 364 days a year, with a late night each Wednesday._ Visitor Hosts provide customer service durin

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