Domain Architect

1 month ago

Auckland City, New Zealand IAG New Zealand Full time

Have meaningful impact as a Domain Architect - Assisted Experience and Contact Centre.

Join the largest general insurance group in Australia and New Zealand.

**Mō te Tūranga | About the Role**

As an Assisted Experience and Contact Centre Domain Architect, you will be part of a technology products and services division focused on creating market differentiation through resilient, innovative technology at scale. You will map and discover the business capabilities, products, and services required for your assigned domain, and define the strategy and roadmap in collaboration with Product Management and stakeholders.

You will also be involved in solution architecture for targeted initiatives as needed, ensuring that the services defined by your domain deliver the desired experience outcomes. By working closely with stakeholders, you'll prioritise roadmap initiatives and enable teams to activate secure, robust, and scalable digital experiences for customers, colleagues, and partners, all delivered at speed.

This is the permanent role open for all the major cities in Australia and New Zealand.

**Ōu Pūkenga | About You**
- Extensive experience in domain / enterprise / solution / technology architecture space in a large organisation, preferably financial industry
- Demonstrable experience with domain architecture, roadmap development and solution architecture for cross-functional and diverse environments
- Experience facilitating workshops and building consensus around a shared vision
- Experience of teaching/educating/coaching/mentoring stakeholders to reinforce a mentality of continuous process improvement
- Some experience with formal architectural methods e.g. TOGAF
- Familiarity with industry standard frameworks and notations
- Oversees the compliance of IT architecture principles for an organisation and uses enterprise architecture to obtain and use information relevant to the solution
- Develops, maintains, communicates and provides IT architecture solutions based on business and technical requirements
- Directs a high-level enterprise information technology architecture

Ideal Experience
- Assisted channel and Contact Centre platform experience
- Experience in Micro-Frontend architecture
- Knowledge and experience with Customer Relationship Management (CRM)
- Experience with Telephone and Messaging

Applications close Sunday, 8th December 2024 23:59pm AEDT.

Joining IAG you’ll have access to:

- Boosted Kiwisaver with 4% employer contribution and life insurance as standard
- Up to 50% off personal insurance, including home and motor insurance
- Annual $500 Health & Wellbeing payment
- 5 myLeave days per year on top of annual leave

**Mō mātou| About us**

At IAG you’re not just part of one brand, you’re part of a large purpose-led Trans-Tasman group called IAG, dedicated to making your world a safer place.

IAG is the largest general insurance group in Aotearoa New Zealand and Australia. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - AMI, NZI, State Insurance, NRMA Insurance, CGU, WFI and ROLLiN’ to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and well-being in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy).

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we’re ready for you.

Learn more about who IAG is here who IAG is here

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