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Assistant Night Manager

4 weeks ago

Auckland City, New Zealand Hilton Full time

Assistant Night Manager

Are you a proactive night owl who thrives in a hotel environment and possesses a can-do attitude? If so, we have an exciting opportunity just for you

Hilton Auckland's Front Office Department is seeking an Assistant Night Manager to become a part of our exceptional team. As the first point of contact for our guests, your primary responsibility will be to provide a warm and welcoming experience, assisting them throughout their stay. Your role is essential in ensuring smooth overnight operations, guest satisfaction, and maintaining the safety and security of the property.

If you're passionate about providing top-notch service, have a keen eye for detail, and enjoy managing a team during the night shift, this role could be the perfect fit for you Join our amazing team at Hilton Auckland and contribute to creating memorable guest experiences every night.

**What will I be doing?**

As Assistant Night Manager, you are responsible for managing the first impressions of our Guests by performing the following tasks to the highest standards:

- Oversee the entire Front Office operation to maintain high standards
- Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Complete Night Audit duties
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Conduct Health and Safety Checks and Night Walks
- Maintain a good status awareness of all hotel areas

**What are we looking for?**

Assistant Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous supervisory or managerial experience in Front Office within the Hotel sector
- Flexible in availability; work from 11:00pm to 7:00am - during weekdays, weekends and public holidays
- Competent level of IT proficiency
- Excellent leadership and management skills
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Positive attitude and good communication skills
- Flexibility to respond to a variety of work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in different hotel outlets
- Previous experience with ONQ system
- In possession of LCQ and/or a Managers certificate

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality. And, our amazing Team Members are at the heart of it all, which is why we pride ourselves on our rewards:

- Industry-matched pay rates
- Superannuation
- Ability to upskill through in-house development programs
- Opportunity to travel and work through internal vacancies
- FREE duty meals whilst on shift

Discounted hotel stays around the world (for you + family/friends)

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