Night Manager

6 months ago

Auckland City, New Zealand Sofitel Auckland Viaduct Harbour Full time

Company Description

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests

We are looking for an ambassador for Sofitel Auckland Viaduct Harbour as Night Manager. The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

**Job Description**:
Our Ambassador will:

- Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting.
- Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department.
- Process all management accounts as required.
- Ensure that reservations details for in house-guests are recorded correctly, ie. room rates, dates of stay, authority to charge.
- Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
- Complete 'back up' procedures to save all data.
- Prepare and distribute relevant reports. Maintain hotel weekly and monthly statistics.
- Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
- Chief Warden during Overnight shift and in charge of Emergency operations.

**Qualifications**:

- Valid Full New Zealand Drivers Licence with a clean driving history, manual preferred
- Food Hygiene preferred
- Minimum 12 months experience in a similar role or in a leadership role, preferably including 5 star experience
- Hold a Hotel or Hospitality Management Diploma or Degree, minimum level 4 qualification
- Projects professional image at all times through personal presentation / interpersonal skills.
- Demonstrated experience in handling emergency situations, guest conflict and leading a team.
- Excellent attention to detail
- Valid LCQ/Managers Licence
- PMS - Opera or Opera Cloud
- Strong presentation and organisation skills
- Ability to work in the fast paced environment and be proactive
- Previous hotel or administration experience
- Positive bubbly personality

Additional Information
- Learn your Way
- Access to our Accor Academy so you can Earn while you Learn
- Work Your Way
- Flexibility to ensure a work life balance
- Benefits Your Way
- Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
- Complimentary meals on shift
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program

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