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Service Coordinator

2 months ago

Christchurch, New Zealand Medcall Full time

Crucial role coordinating rosters, referrals, client services and support.
- Supporting clients recovering from illness/injury or just needing help.
- Monday to Friday role-based in our Christchurch office for Florence Nightingale

**Service Coordinator.**

Reporting to the Client Services Manager, the
**Service or Care Coordinator** role is pivotal role for Florence Nightingale Agency and our clients.

As an organisation, we support people throughout New Zealand who are recovering form illness, injury, living with disability and/or needing support or care in their homes. We recruit support workers and nurses to provides these cares and they are brilliantly supported by our office based
**coordination team.**

This particular role is based in our Christchurch office, Monday to Friday and generally covers the coordination of services for our clients throughout Canterbury (as well as supporting the rest of the team locally and nationwide when needed)

Day to day you will be:

- reviewing referrals about clients from the hospitals/ ACC providers
- taking calls from people wanting some help at home
- loading data and details into our swish database system
- organising rosters, matching support staff with clients based on their needs/skills
- updating clients and staff about rosters and services
- responding to changes
- following up and checking in on how cares are going
- supporting the wider organisation in being part of a positive, meaningful, professional healthcare service provider and
- being an amazing team member that cares about what we do, who we are and your colleagues

To be considered you will need to:

- come with awesome spoken and written English
- have attention to detail
- be a decent person, who cares about the wellbeing of others

This role sits somewhere between living wage to $52,000pa depending on experience.

Having healthcare knowledge, roster/service coordination experience is a huge plus (but we can teach that).