Customer Service Representative

5 months ago


North Shore City Auckland, New Zealand AA New Zealand Full time

**What You'll Be Doing | Mō te Tūranga**

As a part of our 2022 CRM Contact Centre award-winning team that's based on the North Shore, you will directly assist in mobilising our members; creating solutions, sharing expertise and thinking quickly to keep New Zealand moving.
- Assist members and non-members with their enquiries relating to AA Roadside assistance, battery service and AA membership
- Identify the caller's needs and proactively find a solution for them
- Refer and promote products and services that meet the customer's needs

**About You | Mōu**
- A people person with proven customer service experience who is passionate about helping customers
- Has the ability to remain calm and de-escalate situations when required
- Excellent communication, listening, and reasoning skills
- Strong organisational and computer skills
- Able to commit to 3 weeks of full time training starting on the 27th of May

**What We Offer |** **Ngā āhuatanga kei a mātou**
- An extra day of leave to celebrate your birthday
- Ongoing support from your team and leaders who have been in your shoes previously
- Recognition for your hard work during our monthly awards; you can expect good food, laughter and fun
- Monthly massages in the office to help you relax
- Annual salary reviews and KiwiSaver employer contributions

**Working with the AA | Me mahi tahi tatou ki AA**

For over 120 years we've been helping Kiwis on their adventures Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Applications close on 4 May for a start on the 27th of May.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.



  • North Shore City, Auckland, New Zealand VTNZ (Vehicle Testing New Zealand Ltd) Full time

    Opportunities for you to advance your skills - Medical insurance and free WoFs provided - Earn incentives on top of your wage VTNZ North Shore is looking for a Customer Service Representative to join their team part time working Saturdays 8am until 1pm **Benefits** VTNZ values the training of its staff, and there will be opportunities for you to advance...


  • North Shore City, Auckland, New Zealand VTNZ (Vehicle Testing New Zealand Ltd) Full time

    Opportunities for you to advance your skills - Development opportunities with award winning in-house training - Secure employment with iconic Kiwi Company VTNZ North Shore is looking for a Customer Service Representative to join their team. Due to an internal promotion, a position has become available for a Front Counter CSR Saturday's...


  • North Shore, New Zealand Shred-X Full time

    **Customer Services Representative** **Post Haste Group** **North Harbour** **Looking for an exciting new career in the freight industry?** **Then look no further, your future is here** Here at Post Haste, we have established a strong and dynamic presence within the Express Parcel industry, developing a reputation for looking after our customers and...


  • Palmerston North, New Zealand VTNZ (Vehicle Testing New Zealand Ltd) Full time

    Opportunities for you to advance your skills - Medical insurance and free WoFs provided - Secure employment with iconic Kiwi Company **VTNZ Rangitikei Line** is looking for a Customer Service Representative to join their team** part time** - **16 hours per week with rostered Saturday mornings 8am to 12pm.** **Benefits** VTNZ values the training of its...


  • Manukau City, New Zealand Service Foods Full time

    When you join our team at Service Foods, you become part of a dynamic, rapidly growing company that truly values its employees. We offer a highly competitive pay package, ongoing training and development opportunities, career progression support, as well as a discounted staff purchase scheme and a commitment to work-life balance. Our team of over 800 people...


  • North Shore City, Auckland, New Zealand Auckland Council Full time

    **He angitūtanga: The opportunity** **Customer Support Representative | Albany Stadium Pool** You will be joining our team in the Albany Stadium Pool whose main goal is to inspire Aucklanders to be more active. You only get one chance to make a fantastic first impression and our CustomerSupport Team are the people that make it happen when Aucklanders visit...


  • Auckland City, New Zealand KiwiRail Full time

    Req ID: 11238**Kia Ora** **We’re going places. Are you?** Great Journeys New Zealand (GJNZ) operate some of New Zealand’s most iconic Tourism experiences and Interregional commuter trains - The TranzAlpine, Coastal Pacific, Northern Explorer, Capital Connections and Te Huia services. Over recent years we have been embarking on transformational change...


  • Auckland City, New Zealand Madison Recruitment Full time

    **Are you looking for a customer service opportunity with the prospect of growth?** Madison is pleased to be recruiting for a well-known New Zealand cleaning company with a number of accolades to their name. They are a proven and award-winning company providing commercial cleaning and building services to companies throughout NZ and have franchises...


  • Auckland City, New Zealand Stellar Full time

    **Contract Type**: - Casual**Location**: - NZ - Auckland - North Island**Industry**: - Call Centre & Customer ServiceI am on the lookout for a customer service representative to start Next Monday as a customer service representative role working in a wholesale warehouse based in the North Shore. The role is office based across 5 days per week (Monday to...


  • Palmerston North, New Zealand Patel Enterprises Full time

    We are seeking for a customer service representative who will look after our dairy Shop. **Responsibility** - Always displaying a positive, empathetic, and professional demeanor towards consumers. - Responding promptly to customer enquiries. - Recognizing and addressing customer complaints. - To be able to answer enquiries about our products, you must be...


  • Palmerston North, New Zealand Madison Recruitment Full time

    Do you have a passion for assessing queries, providing solutions, turning around situations and leaving customers with a positive experience? Our client is a well-established government organisation in Palmerston North and we are recuriting for confident and articulate Customer Service Representatives to work in their inbound Contact Centre. **The...


  • Palmerston North, New Zealand Madison Recruitment Full time

    Do you have a passion for assessing queries, providing solutions, turning around situations and leaving customers with a positive experience? Our client is a well-established government organisation in Palmerston North and we are recruiting for confident and articulate Customer Service Representatives to work in their inbound Contact Centre. **The...


  • Auckland City, New Zealand HAYS Full time

    Customer Service, Call Centre, Admin, Administration **Your new company** Join a highly reputable, global organisation, who provide their customers with a variety of services. They are looking for another customer service representative to join their close-knit office support team! **Your new role**: As a Customer Service Representative, you will play a...


  • Palmerston North, New Zealand Insurance and Mortgage Network Full time

    We are looking for a reliable, proactive and adaptable individual with a passion for customer service and administration to join our friendly and committed Customer Service team focused on providing responsive outcomes for our customers. As a Customer Service Representative, you will be our customers' first point of contact. You will be responsible for...


  • Auckland City, New Zealand Horizon Recruitment Agencies NZ Full time

    Customer Service Representative Company Overview: Our company is a dynamic and innovative online Customer Service Representative committed to providing personalized and seamless travel experiences to our clients. We are currently seeking a Remote Travel Consultant to join our team and assist clients in planning unforgettable journeys from the comfort of...


  • Auckland City, New Zealand NZ Post Full time

    Customer Service Representative | East Tamaki | Permanent Full-Time - Monday to Friday: 09:00 - 17:30 - $26.84 per hour - Location: 23 Underwood Street, East Tamaki, Auckland We are looking for a Customer Service Representative who will deliver an exceptional level of customer service to our customers by resolving enquiries and providing solutions. **In...


  • Auckland City, New Zealand NZ Post Full time

    Customer Service Representative | East Tamaki | Permanent Full-Time - Monday to Friday: 9.30am - 6pm - $26.06 per hour - Location: 23 Underwood Street, East Tamaki, Auckland The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer need and...


  • Auckland City, New Zealand C.M. & N.C. PATEL LIMITED Full time

    As a Customer Service Representative, you will be required to manage the day-to-day operation of the dairy store. You will be required to do the following but not limited to: - Maintaining a positive, empathetic, and professional attitude toward customers at all times - Responding promptly to customer inquiries - Acknowledging and resolving customer...


  • Auckland City, New Zealand TTEC Full time

    Customer Service Representative Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Customer Service Representative** working on our client site in **Auckland, New Zealand** you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be Doing** Do you have a passion for...


  • Auckland City, New Zealand NZ Post Full time

    Customer Service Representative | East Tamaki - Monday to Friday 9:30am to 6pm - $26.06 per hour - Location: 23 Underwood Street, East Tamaki, Auckland The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer need and continually improving...