Retail Shift Leader

4 weeks ago

Auckland City, New Zealand SEA LIFE Full time

What you'll bring to the team:
Are you looking to progress your career with one of the leading global companies in visitor entertainment? Are you passionate about providing incredible and memorable guest experiences? If so, then we have the perfect role for you

We have an amazing opportunity for an enthusiastic Retail Supervisor to join our team here at the at SEA LIFE Kelly Tarlton’s Aquarium Auckland

**About the Role**

***

Reporting to the Operations Manager, you will oversee the daily operation of the retail outlets within the SEA LIFE Kelly Tarlton’s Aquarium. This role is focused on delivering an incredible guest experience & high quality products within our retail stores. The success of this role is measured by maintaining financial and non-financial KPIs and promoting a great staff culture to achieve guest satisfaction and staff engagement targets. This role holds responsibility for the smooth daily operation of the commercial department and the delivery of on-going training, focusing on motivating staff to provide excellent customer service with every interaction.

**About You**

Other criteria include:

- 1-2 years’ experience in a role leading a team.
- Experience working in the guest services, Retail, or similar industry.
- Experience in customer service with a focus on effective conflict resolution.
- Proven ability to multi-task.
- Desire to work in a fast-paced environment.
- A fun and positive approach to your work.
- Experience in POS systems in a ticketing or retail setting advantageous.
- The ability to work a roster which may include weekends, school holidays, and/or public holidays

So, if you are vibrant and enthusiastic about delivering an amazing service within a great company and in a team who loves what we do - then we want to hear from you

**About Us**:
Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do - then we want to hear from you

**Benefits**:

- Corporate benefits including free access to all our attractions worldwide
- Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
- Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
- Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
- Being part of a business built on **_fun_**

Pay Range: Competitive

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