Lead Analyst

2 months ago


Wellington City, New Zealand FNZ Full time

Your expertise comes to the forefront in Incident & Problem Management, where you lead the analysis, investigation, diagnosis, and problem-solving efforts to identify, troubleshoot, and resolve production issues. Additionally, your involvement in Release & Change Management is crucial, as you support the testing and release processes for production fixes. Facilitating the transition between project support and production support during Service Transition is a key responsibility, ensuring a smooth flow of operations.

The responsibilities will include:
- Analyse incidents, recommends solutions, and contributes to service improvement.- Ensure that all requests, incidents and problems are dealt with according to set standards and procedures.- Direct daily operations, allocate resources, and plan to meet service levels.- Proactively address system and service problems, ensuring timely resolution actions.- Facilitate development of documented problem solutions and corrective actions.-
- Guide team members, monitor progress, and prioritize quality improvement.- Initiate process improvements aligned with business objectives and audits.- Drive enhancements aligning with procedural, regulatory, and security requirements.-
- Contribute to audits and reviews, collecting evidence for process evaluation.- Undertake diverse projects and tasks to ensure smooth production operations.- Degree preferable in either Commerce/IT or a related field ;or equivalent.- Intermediate SQL skills.- Interest / familiarity with financial markets and products preferred.- Passionate about providing an excellent service experience for our clients.- Demonstrable ability to provide leadership and direction to virtual team members.- Builds relationships with senior internal and external stakeholders.- Superior analytical thinking and keen attention to detail.- Highly logical with proven problem-solving abilities.- Independent, self-directing and delivery focused working style.- Good communication skills, confident in dealing with internal and external clients.- Able to take initiative learn quickly in a dynamic fast-paced industry.- Ability to effectively prioritize and execute tasks in a high-pressure environment.- Excellent organisational, administration and time management skills.- Commitment to working demanding hours at times, particularly around project deadlines, in exchange for commensurate rewards;

Why should you join us?- A hybrid 3+2 model combining working from the office and from home.- A competitive salary and excellent benefits, including full comprehensive health insurance, annual leave, sick days, parental leave and more.- Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.- We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

For more information, please

reach out to us
- About FNZ_
- FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back._
- We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution._
- We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA)._
- Together with our customers, we help over 20 million people from all wealth segments to invest in their future._



  • Wellington City, New Zealand New Zealand Police Full time

    **Lead Intelligence Analyst** - **Based at Wellington District Headquarters**: - **Band J**: - **Permanent**: - **NAV**: - **Police Employee / Office of Constable**: - **JR 4616684** **E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.** - Stand at the stern of the canoe and feel the spray of the future biting at your face_ **Mō te...

  • Lead Test Analyst

    2 months ago


    Wellington City, New Zealand New Zealand Government Full time

    Te Pae Tawhiti Transformation Programme is a major undertaking, spanning several years and delivering significant benefits to over a million New Zealanders who access MSD support and services. The Ministry of Social Development (MSD) is embarking on a transformational change that will deliver a new service model enabled by new capabilities, systems, and...

  • Lead Test Analyst

    2 months ago


    Wellington City, New Zealand New Zealand Government Full time

    About us The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and...


  • Wellington City, New Zealand New Zealand Government Full time

    **Type**: Fixed term or secondment (12 months)Hours: Full timeLocation: Wellington preferredBusiness Group: Regulatory ServicesBranch: Regulation and PolicySalary: $99,240 - $133,429 Lead Intelligence Analyst **Who we are**: Working at the Department of Internal Affairs, you'll have the opportunity to make a real difference in the lives of New Zealanders....


  • Wellington City, New Zealand New Zealand Government Full time

    **Type**: PermanentHours: Full timeLocation: WellingtonBusiness Group: Regulatory ServicesBranch: Regulation and PolicySalary: $96,349 - $129,542 Lead Intelligence Analyst **Who we are**: Working at the Department of Internal Affairs, you'll have the opportunity to make a real difference in the lives of New Zealanders. The Regulatory Services Group, leads,...


  • Wellington City, New Zealand New Zealand Police Full time

    **Lead Intelligence Analyst Transnational Organised Crime (TNOC)** - **Based in Wellington**: - **2-year fixed term secondment**: - **Applicants must reside in Wellington** **About us** The Transnational Organised Crime (TNOC) Strategy brings together 20 government agencies to tackle TNOC by setting out a framework for a coordinated, whole-of-system...

  • Analyst/senior Analyst

    2 months ago


    Wellington City, New Zealand New Zealand Government Full time

    Our Financial Stability Group (FSG) develops and implements prudential policy to protect and promote the stability of New Zealand's financial system. This helps maintain public trust and confidence in our banks, insurers, non-bank deposit takers and Financial Markets Infrastructures. It also reduces the risk of a financial crisis that could seriously damage...


  • Auckland City, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...


  • Wellington City, New Zealand Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Lead Analyst Tester

    2 months ago


    Auckland City, New Zealand FNZ Full time

    As a Lead Analyst Tester, you hold the key to delivering exceptional solutions that meet client requirements. You take personal ownership and accountability for your team's work, setting an example as a leader and striving to create a highly effective and self-sufficient project team. Your role involves managing stakeholders, both internal and external, to...

  • Test Analyst

    2 months ago


    Wellington City, New Zealand New Zealand Government Full time

    Test Analyst - Wellington 2 x Permanent Full Time Positions Te whiwhinga mahi/The Opportunity We have an exciting opportunity for a Permanent Full time Test Analyst to join the Digital Justice Services Team, Digital Office. As part of the Digital Justice Services team, you will be working as a Test Analyst, responsible for the test planning, design and...

  • Test Analyst

    2 months ago


    Wellington City, New Zealand New Zealand Ministry of Justice Full time

    **Test Analyst - Wellington** - 2 x Permanent Full Time Positions_ **Te whiwhinga mahi/The Opportunity** We have an exciting opportunity for a Permanent Full time Test Analyst to join the Digital Justice Services Team, Digital Office. As part of the Digital Justice Services team, you will be working as a Test Analyst, responsible for the test planning,...

  • Reporting Analyst

    2 months ago


    Wellington City, New Zealand HAYS Full time

    Reporting Analyst/ 3 months contract/ Wellington and remote **Your new company** A leading private organization, with a sizeable IT team is seeking a Reporting Analyst, to work on a high-profile project, based in Petone. Initially a 3-month contract with our client looking for someone who is immediately available. **Your new role** You will be...

  • Ba Practice Lead

    2 months ago


    Wellington City, New Zealand Talent Army Full time

    Role can be hybrid with occassional travel to Wellington - Foster a culture of continuous improvement and personal development - Work in a supportive & fun environment Be part of a company that have been making things simple for 20,000 (and counting) Kiwi businesses since 2004! They stand out in the market due to their impressive UI and being incredibly...


  • Wellington City, New Zealand New Zealand Government Full time

    **Type**: Permanent Hours: Full time Location: Wellington Group: Policy Branch: Regulation and Policy Salary: $96,135 - $128,652 Senior policy analyst roles for an evolving digital world Are you interested in shaping policies that make New Zealand a safer place and strengthen our democracy? What about policy work that has impact and will make a real...


  • Wellington City, New Zealand New Zealand Government Full time

    About us The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and...


  • Wellington City, New Zealand FUJIFILM Full time

    A good stepping stone into a great career path that offers good company benefits - Full-time, permanent role - Internationally renowned and global industry-leading company **About FUJIFILM Business Innovation** FUJIFILM Business Innovation is committed to offering innovation to businesses globally to help maximize their organizational strengths. As a USD$9...

  • Analyst

    1 month ago


    Wellington City, New Zealand New Zealand Government Full time

    Te Kawa Mataaho Public Service Commission leads the public sector to make a positive difference for New Zealand and New Zealanders. We want to hear from experienced Policy Analysts to fill roles in the Strategy and Policy Group. The Strategy and Policy group is tasked with designing and driving how government agencies work together to improve wellbeing. We...


  • Wellington City, New Zealand The Treasury Full time

    **Opportunity to work on interesting and high priority issues at the heart of central government.** - _ Play a key role in advising Ministers on tax policy issues_ - _ Contribute new ideas and thinking to diverse policy discussions_ - _ Join a fun, dedicated, and supportive team_ **Mō mātou | About Us** As **Te Tai Ōhanga - The Treasury**, we are...

  • Lead Analyst

    2 months ago


    Wellington City, New Zealand New Zealand Government Full time

    Permanent opportunity to join our team based in either Auckland or Wellington. - Salary of $146,518 plus 5 weeks leave and great insurance package. - Flexibility - make the commute worth it. Join us in this important role, and be part of a supportive team that enables, informs and assists business decision-making. Ko tā mātou mahi | Our Role As part of...