Immigration Officer

7 months ago

Auckland City, New Zealand New Zealand Government Full time

Discover a career with purpose at MBIE

Discover a career with purpose at MBIE
- Be part of an innovative and forward-thinking team in a rapidly changing environment
- Career development opportunities
- Work from home and flexible hours
- Starting salary of $63,278 | Manukau About Immigration New Zealand

Immigration New Zealand is the operational delivery arm of the immigration system. Our core functions are:

- Ensuring that people crossing the border and staying in New Zealand are entitled to do so.
- Helping refugees to make New Zealand their home.
- Playing our part in the global immigration system. Tēnei tūranga - About the Role:
You will work across different internal systems, use multiple screens, navigate through detailed information, and provide written rationale for your decisions.

**Daily responsibilities include**:

- Workflow and caseload management.
- Building relationships with internal and external stakeholders.
- Writing well-reasoned rationale to support your decisions.
- Interviewing telephonic or face to face (dependant on the visa category).

Ngā pukenga me ngā wheako e hiahiatia ana - Skills and Experience Required
- Exceptional written communication and correct use of grammar to convey rationale.
- Strong verbal communication.
- Proficient computer literacy across multiple platforms and standard software packages.
- High volume caseload and workflow management.
- Ability to accept feedback and be resilient under pressure.
- Be adaptable in a changing environment.
- Eye for detail and an ability to interpret information.
- A strong moral compass and be known to ‘act with integrity' in all you undertake.
- Proficiency in an Asian language/s would be advantageous (but not essential).

To be eligible for this role, you will need to be a New Zealand citizen or hold a New Zealand Permanent Resident Visa.

Our Manukau branch is centrally located in the heart of Manukau City, close to the bus and train station. We are the largest visa processing office and process a range of different visa categories that vary in complexity and volume. We are a cohesive and diverse team with an open and supportive environment that focuses on our staff to fulfil their potential.
Why work for us?
MBIE offers a range of flexible working options. Work your hours
- Standard full time, Monday to Friday between 6am - 6pm (training period will be within the hours of 8.30am - 5pm)
- Part time hours, Monday to Friday between 9am -2:30pm or similar (training will take place between 9am
- 2.30pm)

Training is completed on site and will take approximately 3-4 months to become fully competent in the role. During this time, you are required to be on site every day. Once fully competent in your role you can discuss more flexible working options with your manager, such as working from home up to 2 days per week with flexible start and finish times.

**Ētahi kōrero mō MBIE - About MBIE**:
MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.
We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.
People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.
- Mahi Tahi - Better Together
- Māia - Bold and brave
- Pae Kahurangi - Build our Future
- Pono Me Te Tika - Own It

Our aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means ‘lifting to make successful'.
MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te wha

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