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Health and Benefits Client Consultant

3 months ago

Auckland City, New Zealand WTW Full time

**The Role**

Effectively manage and grow a portfolio of clients ensuring their Health & Benefit (H&B) needs are identified and met.
- Consult in relation to H&B solutions: group insurance, medical insurance (domestic and speciality risk) and wellness
- Deliver on client consulting requirements including remarketing (tender) of programs, provision of consulting updates (insurer, legislative, best market practice and managing policy renewal reconciliation)
- Gather vendor/client information, prepare and analyse benchmark data, communicating trends to clients, developing RFP and client proposal and recommendations
- Involvement with disputed claims/claims advocacy
- Respond to client enquiries and escalated queries
- Provide input to new business opportunities
- Provide consulting guidance to less experienced colleagues within the team in managing clients H&B programs
- Provide guidance and or training to Global Benefits Centre as required
- Develop and maintain productive relationships with carriers/insurers, clients and other key stakeholders (internal and external)

**The Requirements**
- Industry related qualifications and a relevant business degree are desirable
- New Zealand Certificate in Financial Services (Level 5) or working towards completion
- Ability to manage key relationships at HR Director/CFO level
- Broad understanding of employee benefit offerings
- Sound oral and written communication skills both on individual and small group basis
- Broad understanding of business, legal, economic and financial services environment
- Proven relationship management
- Knowledge of employment agreements and a good understanding of H&B and related products

**At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.**

**We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.**

**We are a 2023** Circle Back Initiative Employer - we commit to respond to every applicant.

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