Customer Services Manager

3 weeks ago

Highland Park, New Zealand Foodstuffs North Island Full time

**Customer Service Manager - Pak’NSave Highland Park**

We’re excited to announce that Pak’nSave Highland Park will be joining the community February 2025 With a brand-new store and impressive offering across butchery, seafood, bakery, deli, produce, grocery and liquor, we can’t wait to open our doors to the East Auckland community

We’re currently seeking an experienced Customer Service Manager to join the team. As a department manager, you’ll play an integral part in our journey towards a successful store opening and continuously deliver an exceptional shopping experience for our community.

**The Role**:
As a Customer Service Manager, you’ll be part of the frontline team. Here, customers have the most contact with our team and we’re focused on creating an awesome customer experience.
- You will be responsible for the day-to-day running of the checkout department.
- Ensure all customers’ needs are met and they receive the highest quality customer service.
- Complete rosters, conduct performance reviews, and training.
- Setting the standards and ensuring they are met day in and day out.
- Build relationships with the wider team and management to get the absolute best results.
- Ensuring the responsible sale of alcohol.

**What’s in it for you?**

If successful, you will join a business that prides itself on being 100% New Zealand owned and operated, become a part of a great community and be a part of Highland Park’s success from day 1

**What are we looking for**:

- Previous supermarket experience.
- An understanding of managing department financials and budgets.
- SAP experiences desirable.
- Excellent communication and people skills.
- Strong leadership skills - experience leading large teams.
- Proven customer service experience.
- Sound computer literacy and keen to learn and use the latest technology.
- Previous duty manager or sole charge experience advantageous.
- LCQ and/or Managers Certificate and experience selling alcohol is advantageous.

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