Kairuruku Matua Wheako Tauira

3 weeks ago

Auckland City, New Zealand University of Auckland Full time

**Company Description** Waipapa Taumata Rau** **| The University of Auckland**

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.

Student and Academic Services provides leadership and excellence in academic administration services to internal and external stakeholders. Services are delivered in partnership with faculties and supported by a customer service and process governance framework.
**Job Description** Te Whiwhinga mahi | The opportunity**

Nau mai, haere mai ki a koutou katoa Waipapa Taumata Rau (UoA) are looking for their next Kairuruku Matua Wheako Tauira in our Student Experience centre. In this role, you will be pivotal in creating a mana-enhancing experience for all our tauira by upholding the guiding Te Ao Māori principles of manaakitanga, whanaungatanga and kaitiakitanga.

This role specifically focuses on tauira Māori and on providing a high level of customer experience throughout the student journey. The role will work collaboratively across the Student Experience Centre, provide vital insights and trends on current student topics and issues and advise on cohort-specific projects or campaigns. Additionally, the role will provide oversight of campaigns, activations or issues and, where appropriate, have influence over processes/functions and content concerning Te Ao Māori and te reo Māori.

Key areas of focus will be:

- Supporting the recruitment and retention of Tauira Māori through provision of advice, guidance and support
- Student Administration
- Programme and Course Advice
- Learning and support advice
- Careers support and advice
- Influence the priority outlined in Taumata Teitei to activate Te Ao Māori principles of Manaakitanga, Whanaungatanga and Kaitiakitanga across the team’s practices.

This is a full-time, 37.5 hours per week, on a permanent contract. The salary range for this role is $63,000 - $77,800 per annum, depending on experience and qualifications.

For more detailed information on the role accountabilities and requirements, please review this position description.

**Mō tō mātou rōpū | About the team**

The Student Experience centre is a fresh and collaborative environment. Mahi Tahi is at the core of our values, and we are always wanting to uplift our peers and share success.

Tauira are at the centre of everything we do, and we are always working to make sure their journey is the best it can be.

We strive to uphold the university’s commitment to provide a mana-enhancing experience for both our tauira and our kaimahi and recognise each individual and the talents they bring to the tīma.

Our whānau are always here to support and provide coaching and guidance. We encourage accountability and responsibility when it comes to individual work, but see any challenges as an opportunity to solve, learn and grow as a team.

We love innovation and new ideas and value the opinions of our whānau.

**He kōrero mōu | About you**

**Essential**:

- Mātauranga Māori.
- 2 - 4 years’ delivering high quality customer service.
- Min 1 year working in a call centre environment.
- Experience of working with and understanding the needs of a diverse range of clients.
- Experience of leading process improvement and looking for continuous improvement opportunities
- A commitment to te reo me ōna tikanga Māori and ability to confidently navigate Te Ao Māori.
- Kia Whakamana i te Tangata.
- Strong knowledge of of Te Tiriti o Waitangi in relation to their role.
- Demonstrate Whanaungatanga.
- Ability to navigate and negotiate online systems.
- Demonstrated ability in active listening and Manaakitanga.
- A good standard of oral and written communication skills.
- Acknowledging, maintaining and restoring the mana and tapu of individuals, whānau and communities.

**Ngā āhuatanga kei a mātou | What we offer**

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities.

The University is committed to providing an excellent working environment through the following:

- Flexible employment practices (including working from home and flexible hours)
- Up to 6.75% company superannuation scheme
- A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services.

For more information, please visit Staff Benefits.

**Me pēhea te tuku tono | How to apply**

Applications must be submitted online by the closing date of 21/03/2025 to be considered. Please include your cover letter and CV highlighting how you can meet t

  • Kairuruku Matua Wheako Tauira Role Description

    6 days ago

    Auckland, Auckland, New Zealand University Of Auckland Full time

    **Student Experience Role**The University of Auckland is dedicated to providing a world-class education to students from diverse backgrounds. As a Kairuruku Matua Wheako Tauira, you will play a key role in ensuring that students receive a supportive and inclusive learning environment.Your primary responsibilities will include:• Providing exceptional...

  • Kairuruku Matua Wheako Tauira

    4 days ago

    Auckland, Auckland, New Zealand The University Of Auckland Full time

    Full-timeCampus: Auckland City CampusPosition Number: 55568129UoA Department Name: Student Experience CentreCompany DescriptionWaipapa Taumata Rau | The University of AucklandThe University of Auckland is New Zealand's leading University.With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ's largest employers.We...

  • Kairuruku Matua Wheako Tauira

    6 days ago

    Auckland, Auckland, New Zealand University Of Auckland Full time

    Job Description Te Whiwhinga mahi | The opportunity Nau mai, haere mai ki a koutou katoaWaipapa Taumata Rau (UoA) are looking for their next Kairuruku Matua Wheako Tauira in our Student Experience centre.In this role, you will be pivotal in creating a mana-enhancing  experience for all our tauira by upholding the guiding Te Ao Maori principles of...

  • Tauira Support and Services Lead

    4 days ago

    Auckland, Auckland, New Zealand The University Of Auckland Full time

    Job DescriptionWe are seeking a Kairuruku Matua Wheako Tauira to join our Student Experience centre. The successful candidate will be pivotal in creating a mana-enhancing experience for all our tauira by upholding the guiding Te Ao Maori principles of manaakitanga, whanaungatanga and kaitiakitanga.This role specifically focuses on tauira Maori and providing...

  • Maori Cultural Ambassador University of Auckland

    6 days ago

    Auckland, Auckland, New Zealand University Of Auckland Full time

    **Job Description**The University of Auckland is committed to providing a welcoming and inclusive environment for all students and staff. We are seeking a highly motivated and experienced individual to join our Student Experience team as a Kairuruku Matua Wheako Tauira.In this role, you will work closely with colleagues to develop and implement strategies...

  • Key Leadership Position Student Experience Team

    6 days ago

    Auckland, Auckland, New Zealand University Of Auckland Full time

    **Job Overview**The University of Auckland is seeking an exceptional candidate to fill the role of Kairuruku Matua Wheako Tauira in our Student Experience team. This position is pivotal in creating a positive and inclusive experience for students, particularly those from Maori backgrounds.The successful candidate will be responsible for providing...

  • Teaching Position

    3 weeks ago

    Wellington City, New Zealand University of Otago Full time

    **LECTURER / SENIOR LECTURER / PROFESSIONAL PRACTICE FELLOW / SENIOR PRACTICE FELLOW** **PŪKENGA / PŪKENGA MATUA / KAIRURUKU RITENGA UTUA / TAUIRA MĀTĀMUA RITENGA NGAIO** **_____** **DEPARTMENT OF SURGERY AND ANAESTHESIA** **TE TARI HĀPARAPARA, TE TARI WHĀOMOOMO** **and** **DEPARTMENT OF RADIATION THERAPY** **TE TARI HAUMANU HIHINGA...

  • Kaiako Matua

    1 week ago

    Auckland City, New Zealand Te Wananga o Aotearoa Full time

    **Kaiako Matua** - Empower education and lead with impact! - Permanent, full-time position (37.5 hours per week), based in Queen Street, Auckland - life insurance, generous leave provisions plus additional leave based on length of service, free car parking. - A whānau-friendly workplace with work-from-options for roles that can be carried out...

  • Executive Assistant to Kaiwhakahaere Matua Māori

    2 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    Are you a highly experienced EA or Coordinator looking for an opportunity to influence and shape your own role within a dynamic organisation? Join us and create positive change for Aotearoa and the world! - Be part of a supportive, enthusiastic, and high performing team - Provide high level senior leader support to the Kaiwhakahaere Matua Māori and the...

  • Pūkenga/pūkenga Matua Hauora Tūmatanui

    2 weeks ago

    Wellington City, New Zealand University of Otago Full time

    Pūkenga/Pūkenga Matua Hauora Tūmatanui, Lecturer/Senior Lecturer in Public Health (Wellington) 2300746 **TE TARI HAUORA TŪMATANUI / DEPARTMENT OF PUBLIC HEALTH** **TE WHARE WĀNANGA O ŌTAKOU KI PŌNEKE / UNIVERSITY OF OTAGO, WELLINGTON** **_ Ko wai mātou_** E whakaratohia ana e Te Whare Wānanga o Ōtākou ki Pōneke (UOW) te rangahau me te...

  • Poutoko Ture Matua

    2 weeks ago

    Wellington City, New Zealand The Treasury Full time

    **Kōkiritia ngā take nui ā-ture ki Te Tai Ōhanga** - _ Kōkiritia ngā take e ngākaunuitia nei e Aotearoa whānui_ - _ Ka kaha tautokona ngā momo āhuatanga mahi (pēnei i ngā kaimahi part-time, ngā kaimahi o waho o Pōneke rānei e hiahia ana kia pūmau tā rātou mahi i tawhiti_ Kei te kimi mātou i tētahi Poutoko Ture Matua me te nui o ōna...

  • Poutoko Ture Matua

    2 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    Kōkiritia ngā take nui ā-ture ki Te Tai Ōhanga - Kōkiritia ngā take e ngākaunuitia nei e Aotearoa whānui - Ka kaha tautokona ngā momo āhuatanga mahi (pēnei i ngā kaimahi part-time, ngā kaimahi o waho o Pōneke rānei e hiahia ana kia pūmau tā rātou mahi i tawhiti Kei te kimi mātou i tētahi Poutoko Ture Matua me te nui o ōna wheako ture...

  • Poutoko Ture Matua

    5 days ago

    Wellington City, New Zealand New Zealand Government Full time

    Kōkiritia ngā take nui ā-ture ki Te Tai Ōhanga - Kōkiritia ngā take e ngākaunuitia nei e Aotearoa whānui - Ka kaha tautokona ngā momo āhuatanga mahi (pēnei i ngā kaimahi part-time, ngā kaimahi o waho o Pōneke rānei e hiahia ana kia pūmau tā rātou mahi i tawhiti Kei te kimi mātou i tētahi Poutoko Ture Matua me te nui o ōna wheako ture...

  • Poutoko Ture Matua

    7 days ago

    Wellington City, New Zealand New Zealand Government Full time

    Poutoko Ture Matua - Senior Solicitor Kōkiritia ngā take ture nui ki Te Tai Ōhanga - Kōkiritia ngā take e ngākaunuitia nei e Aotearoa whānui - Ka kaha tautokona te mahi mai i tawhiti (pēnei i ngā kaimahi o waho o Pōneke e hiahia ana kia pūmau ai tā rātou mahi i tawhiti) Kei te kimi mātou i tētahi Poutoko Ture Matua me ōna wheako ture...

  • Poutoko Ture Matua

    7 days ago

    Wellington City, New Zealand The Treasury Full time

    **Poutoko Ture Matua - Senior Solicitor** **Kōkiritia ngā take ture nui ki Te Tai Ōhanga** - Kōkiritia ngā take e ngākaunuitia nei e Aotearoa whānui - Ka kaha tautokona te mahi mai i tawhiti (pēnei i ngā kaimahi o waho o Pōneke e hiahia ana kia pūmau ai tā rātou mahi i tawhiti) Kei te kimi mātou i tētahi Poutoko Ture Matua me ōna wheako...

  • Director of Transformation

    2 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    Director of Transformation and Innovation We're growing. We're evolving. As the world changes, we do too. Come join us on our journey and contribute to our vision of Great Team, Best Central Bank. Te tūranga - The role As a Director and member of the Leadership Team cohort within Te Pūtea Matua, you will lead and work collaboratively with Executive...

  • Senior Manager Kura Māori

    2 weeks ago

    Wellington City, New Zealand NZ Ministry of Education Full time

    He tūranga ukiuki tēnei tae atu ki a Hānuere 2026 - Kia noho koe hei wāhanga tāpua mō tā mātou Hōtaka Panoni i te NCEA puta i te rāngai mātauranga i te Kura Tuarua-Kura Tuatoru Āwhinatia mai mātou kia tāraihia te anamata o te mātauranga He mea tārai e mātou te mātauranga kia rangatira ai, kia mana taurite ai ōna huanga I Te Tāhuhu o te...

  • Senior Manager Kura Māori

    2 weeks ago

    Wellington City, New Zealand Ministry of Education NZ Full time

    **He tūranga ukiuki tēnei tae atu ki a Hānuere 2026**: - **Kia noho koe hei wāhanga tāpua mō tā mātou Hōtaka Panoni i te NCEA puta i te rāngai mātauranga i te Kura Tuarua-Kura Tuatoru** Āwhinatia mai mātou kia tāraihia te anamata o te mātauranga - He mea _**_tārai _**_e mātou te _**_mātauranga_**_ kia_**_ rangatira_**_ ai, kia _**_mana...

  • Senior Administrator

    1 week ago

    Auckland City, New Zealand Te Wānanga o Aotearoa Full time

    **Ref: 23TA0166** - Become an essential part of our team as a Senior Administrator and shape a brighter future with us. - Permanent, full-time position based in Mangere, Auckland - Free health and life insurance, generous leave provisions plus additional leave based on length of service, free car parking. - A whānau-friendly workplace with work-from-options...

  • Kairuruku Minita Ministerial Services Coordinator

    2 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    **Wellington based**: - **Fixed Term until 30th June 2025** **M**ō t**ēnei t**ūranga mahi | About this role** Ministerial Services is responsible for coordinating and delivering services to Ministers and senior leaders. Providing advice and responses to for both the Ministry and ministers in relation to parliamentary questions, requests for official...