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Technology Service Experience Manager

3 months ago

Auckland City, New Zealand 2degrees Mobile Limited Full time

At 2degrees, our mission is to Fight for Fair. Join us and be part of a crew that's customer obsessed, challenges norms, owns it and cares for our people

Keen to keep Kiwis connected?

**T**echnology Service Experience Manager**

**Your role, your journey | Te Huarahi Whakatipu**

This role will see you spearheading performance enhancement and continuous improvement initiatives across Business shared touchpoints, service delivery, vendor relations, and change/problem management. Collaborating closely with internal teams, you'll ensure they're equipped to provide consistent and elevated service experiences to our business unit customers, while driving a customer-centric approach through data-driven action plans. Your strong communication skills and innovative thinking will be instrumental in designing and executing service improvement strategies, making a tangible impact on our network service experience.

**How you'll show up | Tu mai Tu Rangatira**
- Excellent leadership capability, passionate about empowering others and creating a sense of direction.
- Customer obsessed with a relentless commitment and focus on delivery, execution and customer experience.
- Solid experience in ITIL and service management practices.
- Outstanding communication skills, with the ability to collaborate at all levels.
- A strong drive for continuous improvement.

**What you'll get | Ngā rauemi Manaakitanga**
- ** Staff Phone Plan**:Unlimited calls & Texts + 15GB Data every month.
- **Medical Insurance Cover**: Get peace of mind, on us.
- **Flexible working**:School pick-ups if you need to.

**2degrees. It's time for something different.**

**2degrees, kua tae te wa kia eke panuku.**
- Job Details
- Reference #
- 45266
- Posted on
- 07 May 2024
- Closes on
- 21 May 2024 17:00
- Location(s)
- Auckland (Head Offices)
- Expertise
- Technology Operations
- Job level(s)
- Experienced (4+ years), Management
- Work type(s)
- Permanent